Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

We are seeking a dedicated and skilled Resort Facilities Maintenance Technician 1  to join our dynamic Resort Operations team. The ideal candidate will play a key role in maintaining the resort's facilities, ensuring a safe and enjoyable experience for all guests. This position offers a variety of responsibilities, including preventive maintenance, troubleshooting, and responding to guest requests with efficiency and professionalism.

As the Resort Facilities Maintenance Technician 1, you will:

• Execute engineering projects as assigned by resort leadership, ensuring timely and efficient completion.
• Perform preventive maintenance tasks to maintain the optimal functionality of resort facilities and equipment.
• Complete basic maintenance tasks, including painting, caulking, and repairing wall damage.
• Troubleshoot and resolve plumbing issues related to toilets, tubs, jacuzzis, showers, faucets, and sinks.
• Reset circuit breakers and GFCIs, replace bulbs, and measure voltage using appropriate tools.
• Install, replace, and troubleshoot TVs, remotes, and other electronics to ensure proper operation.
• Diagnose and repair appliances, replace minor components, and assist with full appliance replacements as necessary.
• Actively engage in procurement and inventory management to ensure that materials and tools are always available.
• Utilize resort operations devices and software (e.g., HotSOS) efficiently for reporting and communication.
• Adhere to safety protocols and guidelines, proactively identifying and addressing potential hazards.
• Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.

• Minimum of 1 year of hands-on trades & maintenance experience in a resort or commercial environment.
• Be energetic, self-motivated, and expressive with a keen eye for detail.
• Strong communication skills are essential for fostering positive relationships with both guests and peers.
• Able to adapt to various situations, thrive under pressure, and deliver results within designated timeframes is paramount.
• Must regularly lift and/or move, push and/or pull up to 50+ pounds.
• Must demonstrate proficiency in reading, writing, and conversing in English.
• Availability to work weekends and holidays as needed.
• Must be at least 18 years old and possess a valid driver’s license.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.