Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

As a Housekeeping Public Area Manager, you will lead the daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for managing and motivating the housekeeping team, overseeing daily operations, and ensuring that all housekeeping services meet our quality and service standards.

• Manage and supervise laundry, public/common areas, exterior upkeep, and houseperson operation (20-25 employees per area)
• Oversee linen production, including tote building, linen inventory, and ensuring drivers deliver correct quantities to assigned areas/ completion of overall duties
• Ensure all common areas and exteriors meet resort cleanliness and safety standards while conducting regular inspections and coordination daily/deep clean tasks
• Daily supervision that includes scheduling, training, coaching, discipline, promotes teamwork, safety, and adherence to resort standards
• Participate in interviewing and hiring team members with the appropriate skills
• Maintain compliance with safety procedures, chemical handling guidelines, and resort policies while implementing innovative strategies to achieve the highest level of cleanliness resort wide.  

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
• Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency
• Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations
• Highly proficient in speaking, reading, and writing English
• Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook). Prior experience with HotSOS and a property management system preferred
• Must be able to lift 50lbs and work in outdoor weather conditions
• Valid TN State Driver’s License (minimum 3 years) of driving history; ability to safely operate a box truck/ van as required
• Must be flexible to work weekends and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.