Customer Success Specialist
full-time•Tennessee
About this role
Customer Success Specialist
Westfalia Marketing USA
Job Summary
Westfalia Marketing USA is seeking a Customer Success Specialist to play a critical role in supporting our sales organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Sales, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery.
The ideal candidate brings strong produce industry knowledge, sound judgment, and a customer-led mindset—balancing operational excellence with commercial awareness. As our e-commerce capabilities continue to evolve, this role will help shape processes, identify improvement opportunities, and support scalable growth while maintaining Westfalia’s high standards of integrity, partnership, and accountability.
- Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.
- Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.
- Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.
- Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.
- Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.
- Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.
- Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.
- Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.
- Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).
- 3–5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.
- Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics; avocado experience strongly preferred.
- Familiarity with perishable inventory and supply-demand volatility.
- Experience supporting sales teams or key accounts.
- Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment is a plus.
- Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.
- Advanced proficiency in Microsoft Excel and comfort working across multiple systems and evolving technologies.
- We offer 8 paid holiday
- Floating Holidays
- Health Insurance; Medical, Dental and Vision at 100% coverage
- Life Insurance
- 401k and company matching
- Paid Vacation
- Paid Sick Time
What you'll do
- The Customer Success Specialist will support the sales organization and enhance customer experience by managing order processing and serving as a key contact for customers. This role involves collaboration with various teams to ensure operational execution aligns with customer needs.
About Westfalia Fruit
Westfalia Fruit is a leading multinational supplier of fresh fruit and related processed products to international markets. Westfalia grows, sources and ripens, packs, processes and markets sustainably grown avocados year-round. Its vertically integrated supply chain enables Westfalia to market quality fruit from across the globe. Westfalia Fruit has a team dedicated to developing exciting new and innovative value-added products, created to delight our customers and consumers. Such initiatives include avocado oil, chunky guacamole, frozen avocado, and dried fruit - with a plethora of additional concepts nearing release.
If you are interested in working with us please visit https://www.westfaliafruit.com/careers/ for the current vacancies and opportunities.
Major retailers are served from sales offices located in the Netherlands, England, France, Austria, Colombia, Chile, Peru, USA, South Africa, India, Kenya and Portugal. Among Westfalia’s many accreditations are GlobalGAP, Fairtrade, Sedex, IFS, LEAF, BRC and HACCP.
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Frequently Asked Questions
What does a Customer Success Specialist do at Westfalia Fruit?
As a Customer Success Specialist at Westfalia Fruit, you will: the Customer Success Specialist will support the sales organization and enhance customer experience by managing order processing and serving as a key contact for customers. This role involves collaboration with various teams to ensure operational execution aligns with customer needs..
Is the Customer Success Specialist position at Westfalia Fruit remote?
The Customer Success Specialist position at Westfalia Fruit is based in Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Specialist position at Westfalia Fruit?
You can apply for the Customer Success Specialist position at Westfalia Fruit directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.