Specialist, AML Compliance – Santa Ana, Costa Rica  

Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Specialist, AML Compliance. 

Western Union powers your pursuit. 

In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a KYC Specialist, you will play a pivotal role in investigating customer cases requiring enhanced due diligence. This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.   

Role Responsibilities 

• Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations. 

• Perform in-depth analysis of customer activities that undergo enhanced due diligence. 

• Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary. 

• Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers. 

• Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable. 

• Actively contributes to the team's knowledge base by sharing insights and experiences. 

• Support the AML Compliance team to ensure adherence to compliance requirements by identifying typologies and possible suspicious activities.

• Perform call attempts to customer when additional information / documents are needed

• Receive calls from customers when they are needed.

Role Requirements 

• Bachelor's degree or equivalent job experience in the financial services industry is preferred.  

• 1 year of experience in the following: Strong knowledge is required in AML typologies and compliance such as Fraud and financial risk investigation and monitoring, know your customer strategies, investigation and monitoring of possible suspicious activities in transactional patterns

• Demonstrated strong analytical, investigative, and problem-solving skills and high attention to detail. 

• Ability to identify compliance risks and escalate when appropriate. 

• Working knowledge of MS Office, especially strong MS Excel skills. 

• Experience making independent work-related decisions following company policies and procedures. 

• You will be able to choose one of these schedules: 8am to 5pm with Friday and Saturday off / 10am to 7pm with Friday and Saturday off.

• Strong Knowledge of AML compliance - risks, typologies, and red flags. 

• Team player with strong collaborative skills.  

• Ability to interview customers when necessary. 

• Ability to work with a high level of autonomy. 

• Experience in conducting public database research. 

• Strong written and verbal communication skills.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica specific benefits include:  

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.