Senior Business Analyst, Operations – Santa Ana, Costa Rica

Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Senior Business Analyst, Operations.

Western Union powers your pursuit.

The Sr. Business Analyst enhances operational effectiveness by leveraging expertise in procedures and concepts within their area of responsibility, combined with a comprehensive understanding of how these responsibilities align with the broader goals of the business unit and the company. 

Role Responsibilities

• Lead operational readiness initiatives to support the release and rollout of products and services in B2B retail debt collections and B2C digital loss recovery and payments incident management.
• Develop business intelligence reports to provide visibility and analysis of operational change management activities.
• Automate operational processes to improve efficiency and accuracy.
• Consistently meet deadlines while ensuring thorough documentation and effective information sharing.
• Translate high-level business requirements into operational change management plans to support the implementation of services and products.
• Act as a liaison between operational teams and support departments.
• Identify and recommend process improvements to management.
• Define and recommend key metrics for tracking performance.
• Develop and maintain reports, dashboards, and scorecards to monitor metrics across operational change management processes and projects in execution.

Role Requirements

• Bachelor’s degree in Industrial Engineering or equivalent experience in financial services.
• Minimum of 5 years of experience in project management with a proven track record in process optimization, intelligent process automation, and operational intelligence.
• Demonstrated experience in Retail and Digital B2B/B2C financial services organizations (Order-to-Cash experience is a plus).
• Professional proficiency in Python and VBA (required and will be evaluated).
• Team leadership experience is a plus.
• Hands-on experience with Jira Cloud and Confluence Cloud for dashboard creation and workload reporting.
• Proficiency in SharePoint, MS Excel, MS Word, and Visio, along with familiarity with visual analytics tools such as Power BI.
• Lean Six Sigma Certification (minimum Green Belt) and Scrum Master or Agile Methodology Certification are required.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict resolution skills.
• Ability to communicate effectively, both orally and in writing, with all levels of management.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.