About this role
Role Responsibilities
The Senior Analyst, Customer Analytics has a significant role in using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
To build and maintain common BI platforms for internal stakeholders.
Partner with teams to deliver actionable insights that improve marketing and customer initiatives.
Develop programming code or collaborate with developers and Data Engineering teams to prepare data tables for analysis.
Perform data analysis, modeling, and validation for both standard and ad hoc requests.
Design and execute robust measurement plans using Design of Experiment (DoE) methodologies.
To drive data-driven decision making across our business.
Develop a deep understanding of key business metrics and design scalable business intelligence platforms for internal data consumption.
Collaborate with cross-functional teams to provide analytical support that enhances customer acquisition, cross-sell, up-sell, and retention strategies.
Role Requirements
5+ years of experience in data analytics; prior experience in Financial Services or Banking is a plus.
Expert-level proficiency in SQL and advanced MS Excel.
Strong skills in Power BI and programming in Python.
Exposure to CDP tools (Adobe Analytics, Amplitude)
Familiarity with Market Mix Modeling preferred.
Excellent communication skills to convey complex analytical concepts to technical and non-technical audiences.
Ability to translate data into actionable insights.
Strong analytical and problem-solving skills.
Collaborative mindset and attention to detail.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your India specific benefits include:
Employees Provident Fund [EPF]
Gratuity Payment
Public holidays
Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
Annual Health Check-up
Hospitalization Insurance Coverage (Mediclaim)
Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
Cab Facility
Relocation Benefit
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
01-05-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Other facts
About Western Union
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
What you'll do
- The Senior Analyst, Customer Analytics will use insights from customers and colleagues to enhance financial services and build BI platforms. They will collaborate with teams to deliver actionable insights and perform data analysis and modeling.
Ready to join Western Union?
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