Learning Designer and Facilitator - Santa Ana, Costa Rica 

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.  

Western Union powers your pursuit 

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.  

Role Responsibilities 

• Leads learning projects and programs that support company-wide strategic business objectives.

• Facilitate global leadership development training to people leaders – from supervisor to executive-level, new leader and employee onboarding sessions, and any other learning needed within the organization based on company strategy and objectives 

• Develop content and assist in customizing existing global content for regional needs 

• Design content including course materials, application guides, conversations guides, assessments, etc.  

• Curate and customize content 

• Use a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, All Hands meetings, peer-to-peer coaching, and train-the-trainer sessions 

• Perform all administrative duties including class preparation, schedule administration, and participant record maintenance 

• Act as a subject matter expert (SME) to assist the Learning team with revisions to existing course content 

• Facilitate coaching and feedback for leaders up through Director-level  

• Facilitate engaging learning experiences, including virtual and on-site sessions, while coaching and developing other to become effective facilitators 

• Serve as a thought leader in learning and development, offering insights and expertise to enhance broader talent initiatives and ensure alignment with the company’s

• strategic goals 

• Tackle complex and non-routine challenges during training sessions, drawing upon extensive experience and expertise to find innovative solutions. 

• Leverage your expertise to influence practices and procedures outside the department, collaborating with senior stakeholders to drive organizational change and improvement 

• Use many facilitation techniques such as groups discussions, role-playing, interactive and/or experiential activities  

• Manage the dynamics of a training session, including handling disruptions and keeping participants focused to maintain a productive environment 

• Think on your feet and address any issues that arise during training sessions 

• Understand how adults learn and apply these principles to your training methods  

Role Requirements   

• Minimum 3-5 years’ experience in Talent and Learning  

• Bachelor's Degree or relevant work experience

• Deep understanding of adult learning theories, instructional design models (especially ADDIE), and learning technologies

• Strong organizational skills, proficiency with HR systems and LMS, and the ability to manage multiple projects simultaneously

• Strong project management skills and ability to manage multiple priorities

• Excellent communication, collaboration, organizational and stakeholder engagement skills

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

Would be even better if you had these attributes: 

• Coaching or consulting experience 

• Certification in instructional design, facilitation, or related areas (e.g., CPLP, ATD Master Trainer) 

• Experience in change management or organizational development initiatives 

• Ability to analyze learning needs and translate them into scalable solutions 

• Ensures accuracy in program administration and data management 

• Thrives in a fast-paced, dynamic environment and can handle changing priorities