Role Responsibilities
As an Instructional Designer, you will lead the creation, implementation, and continuous enhancement of engaging training programs that drive performance and support organizational goals. This role requires a creative and analytical thinker with strong expertise in instructional design methodologies, adult learning principles, and digital learning technologies. You will collaborate closely with subject matter experts (SMEs), stakeholders, and trainers to design effective, learner-centered content across various formats.

• Design and implement scalable, high-impact training programs aligned with organizational objectives.
• Apply instructional design models (e.g., ADDIE, SAM) to create effective and scalable learning experiences.
• Collaborate with stakeholders, SMEs, managers, and trainers to analyze learner needs, gather feedback, and implement training solutions.
• Develop interactive eLearning modules using authoring tools such as Articulate Storyline and Rise.
• Create high-quality multimedia content using Adobe Creative Cloud applications (e.g., Illustrator, Photoshop, Captivate, Premiere Pro).
• Produce supporting training materials (e.g., guides, job aids, infographics, audio, video, simulations, games) aligned with program goals and corporate branding.
• Create ad-hoc visual design assets such as logos, brochures, banners, and other branded materials to support training and internal communications.
• Oversee the deployment of instructional materials, ensuring seamless integration with existing platforms and learning ecosystems.
• Analyze feedback and performance data to refine learning solutions and improve effectiveness.
• Stay current with trends and best practices in instructional design and learning technologies.
• Manage multiple instructional design projects from concept to completion.

Role Requirements

• Minimum 2 years of experience in instructional design or training and development.
• Proficiency in course development software (e.g., Articulate Storyline 360).
• At least 1 year of experience using graphics/video creation tools (Adobe Creative Suite, Camtasia); other relevant experience will be considered.
• Strong understanding of e-learning technologies and best practices.
• Excellent oral and written communication skills in English.
• Strong presentation and interpersonal skills to build effective relationships with SMEs, stakeholders, and internal teams.
• Basic Learning Management Systems (LMS) knowledge and SCORM/xAPI standards.
• Knowledge of accessibility standards and inclusive design practices to ensure training materials are usable by all learners.
• Proficiency in English is a must

Preferred Qualifications

• Bachelor’s degree in Learning & Development, Education, Instructional Design, Information Technology, Graphic Design, or a related field.
• Experience working in a global or cross-functional team environment.
• Intermediate to Proficient in Learning Management Systems (LMS) and SCORM/xAPI standards.
• Knowledge of accessibility standards and inclusive design practices.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.