Front Line Associate – Dutch & English Speaker

As Frontline Associated (FLA), you are the face of our brand and the first point of contact for customers in our retail stores. You are responsible for delivering exceptional service while carrying out the company’s core financial services, including money transfers and currency exchange, and supporting additional services made available through our retail network.
You will operate across multiple service channels and assist customers in a

professional, secure, and customer-centric environment

Western Union powers your pursuit.

Role Responsibilities

• Provide high-quality customer service in accordance with Western Union standards

• Perform money transfer transactions and currency exchange operation

•  Verify customer identity and ensure full compliance with KYC/AML regulations

•  Manage daily operations through internal systems and service platforms

• Handle customer inquiries, concerns, and complaints with professionalism

• Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers

• Maintain accurate documentation and perform administrative tasks as needed

• Ensure the store environment is clean, organized, and welcoming

• Collaborate with colleagues and management to improve service quality and efficiency

• Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned

• Depending on operational needs, the position may involve temporary or permanent assignments in other Western Union Owned store within reasonable commuting distance, in accordance with Swiss labor law.

Role Requirements

• Previous experience in customer service or retail (financial services preferred)

• Excellent communication and interpersonal skills

• Strong sense of responsibility, integrity, and attention to detail

• Fluent in Dutch & English and at least one additional language (e.g., German, Spanish, Portuguese, or French)

• Comfortable using computers, digital systems, and point-of-sale platforms

• Availability to work in shifts, including weekends and holidays when needed

Location (Onsite)

De Keyserlei 59, Antwerpen

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives, ultimately helping us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.