Business Development Manager

Application Instructions
Please submit your CV in English when applying for this position.

We’re looking for passionate professionals who thrive on building strong relationships, driving growth, and putting customers first. If you're excited about making a real impact through business development, we’d love to hear from you.

In this role, you’ll identify and develop strategic partnerships, negotiate commercial agreements, and drive transactional and revenue growth as part of our broader Beyond strategy, which focuses on expanding our digital capabilities and strengthening partner ecosystems. You’ll work closely with Account Payout Network (APN) and mobile wallet operators across the region—leading deal negotiation and execution, enhancing service quality, and ensuring exceptional partner success.

You’ll analyse performance and competitive trends to support new product and pricing opportunities, contributing directly to our long-term vision and regional growth plans.

Western Union powers your pursuit.

Key Responsibilities 

• Develop and manage strategic partnerships with (Account Payout Network) APN and mobile wallet operators. 

• Drive regional growth through go-to-market strategies, pricing proposals, and new product initiatives. 

• Lead commercial negotiations and ensure contract compliance with internal and regulatory standards. 

• Oversee partner onboarding, transaction processing, and operational performance. 

• Collaborate with finance, treasury, and compliance teams on settlements, liquidity, and reconciliations. 

• Act as a liaison between partners and product teams to support solution development and customization. 

• Monitor KPIs, analyse market data, and resolve service quality issues to ensure partner satisfaction. 

• Align cross-functional teams to execute strategic initiatives and continuous improvements. 

• Work closely with business, compliance, finance, and operations teams to align strategies and ensure cohesive execution. 

• Support internal teams in resolving service quality issues and driving continuous improvement initiatives. 

Role requirements

• Around 5–6 years of experience building and managing client relationships, developing business opportunities, or expanding partner networks. 

• 3–4 years of experience in sales or marketing, ideally within remittance, digital payments, or banking—but we’re open to related industries if you bring strong transferable skills. 

• Proven track record in managing partnerships and achieving revenue goals. 

• Strong negotiation, analytical, and communication skills. 

• Bachelor’s degree in Business, Finance, or a related field. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to multiple health insurance options, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Ivory Coast specific benefits include: 

• Comprehensive Group Life, Disability and Medical policy 
• Employee Assistance Programme
• Global Travel Policy 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Abidjan is to work from the office at least 70% of the employee’s working days per month. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-MP2 #Hybrid 

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.