Customer Service Manager

Job DetailsJob Location: Sun Prairie Location - Sun Prairie, WI 53590Position Type: Full TimeEducation Level: Equivalent Work ExperienceSalary Range: $50,000.00 - $65,000.00 SalaryTravel Percentage: Up to 25%Job Shift: Office DayJob Category: Customer ServiceWe are seeking a highly motivated Manager of our Customer Service Team to lead our dedicated team at our Label Division in Sun Prairie, WI, location.  YOUR IMPACT In this pivotal role, you will be responsible for ensuring the highest level of customer satisfaction by overseeing daily operations, coaching and developing your team, and implementing strategies to enhance our customer service processes. If you are a natural leader with a passion for service excellence and a strong understanding of manufacturing environments, we encourage you to apply. WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE? Lead and Inspire: Supervise, mentor, and motivate a team of customer service representatives, fostering a positive and productive work environment. Ensure Excellence: Oversee daily customer service operations, ensuring prompt, accurate, and professional responses to inquiries, orders, and issue resolution. Problem Solve: Act as an escalation point for complex customer issues, demonstrating strong problem-solving skills and a commitment to positive outcomes. Optimize Processes: Identify and implement process improvements to enhance efficiency, customer satisfaction, and team performance. Train and Develop: Conduct regular coaching sessions, performance reviews, and training to develop your team's skills and product knowledge. Collaborate: Work closely with other departments, including sales, production, and shipping, to ensure seamless customer experiences. Maintain Knowledge: Stay up-to-date on product offerings, industry trends, and company policies to effectively support the team and customers. HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK: Competitive compensation: Regular pay raises and a comprehensive benefits package including 401k with company match. Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting your first year to help you recharge and enjoy time with loved ones. Impactful Work: Make a tangible difference by building strong relationships and driving customer success. Stability: Family-owned company since 1908. QUALIFICATIONSREQUIRED QUALIFICATIONS Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. Problem solving, critical thinking skills and time management skills. Thorough knowledge of company products, services, and policies. Understanding of CSR and Sales Representative functions. Knowledge of CSR policies and procedures Strong interpersonal, organizational, and supervisory skills. Excellent verbal and written communication skills. Proficient in MS Office suite. Able to operate related computer applications and basic business equipment. MINIMUM QUALIFICATIONS Bachelor's degree or equivalent experience. 3 to 5 years of customer service management experience.