About this role
Description
The Guest Services Captain oversees day-to-day outside services operations, including bag drop, cart staging, driving range, practice facilities, on-course support, and guest arrival/departure. This role leads a team of Guest Service Attendants, ensures cart fleet readiness and range presentation, supports tournament execution, and upholds service standards that reflect Revere’s brand. The Captain is a visible floor leader, coaching by example with hands-on support during day-to-day operations.
- Lead all outside services: bag drop, cart barn, cart staging/return, range setup/maintenance, practice areas, water/ice stations, on-course support, and closing procedures.
- Ensure exceptional guest interactions: greet guests, coordinate bag handling, escort to staging, provide course information, and support pace-of-play etiquette.
- Maintain daily readiness: carts charged, clean, equipped (sand bottles, GPS/scorecards, tees, towels), range balls stocked and rotated, picker in safe working order.
- Conduct opening and closing checklists; secure equipment, fuel/charge assets, and complete end-of-day logs.
- Train, coach, and hold team accountable to service standards, safety protocols, and SOPs; coordinate onboarding for new hires.
- Conduct brief daily huddles: assignments, course conditions, events, safety reminders, etc.
- Partner with Golf Shop and Starter/Marshall teams to deliver aligned player flow and guest communications.
- Oversee cart fleet: cleanliness, charging/fueling, rotations, tire pressure, sand bottle stock, and minor maintenance reporting; document issues for maintenance/vendor service.
- Maintain range equipment (picker, washers, baskets); track ball inventory and plan rotation/wash cycles; coordinate ball orders with management.
- Enforce safety protocols: cart operation rules, PPE for range picking, lightning/inclement weather procedures, heat-safety guidelines, hydration and rest breaks.
- Ensure compliance with incident reporting, lost & found, and property damage procedures.
Requirements
- 1–3 years of experience in golf operations or hospitality (outside services, golf shop, or similar customer-facing role).
- Valid driver’s license with clean record; comfortable operating golf carts, utility vehicles, and range machinery safely.
- Proven team leadership experience (lead, captain, shift supervisor, or trainer).
- Strong customer service and communication skills; confident handling guest issues.
- Ability to lift/push/pull up to 50 lbs regularly and work outdoors for extended periods (heat, wind, inclement weather).
- Availability for early mornings, weekends, holidays, and tournament days.
- Full-time: ~32–40 hours/week, variable by season and events.
- Typical shifts: 5:00–2:00, 6:00–3:00, 9:00–6:00, 11:00–8:00 (varies by daylight and events).
- Primary work is outdoors with frequent walking, bending, lifting, and equipment operation.
Preferred
- Experience at a high-volume or resort golf facility.
- Familiarity with tournament operations and golf etiquette/pace of play standards.
Other facts
About Western Golf Properties LLC
Touted as golf course management problem solvers and among the elite in golf course management providers, Western Golf Properties has gained recognition by creating business plans and operational disciplines that reflect today’s challenging climate. Offering premier golf course management and consultant solutions by providing: Hands-On Expertise, Superior Analysis, Tailored Plan, The Right People, Robust Operating Models, Exceptional Food and Beverage Practice and, Marketing that Elevates Brand & Loyalty.
Throughout our 30-year golf course management history, we have had the privilege of developing and managing over 100 of the Country’s most celebrated golf properties. Our proven expertise in golf management offers our clients great insight into smart business practices and operational efficiencies which deliver quality conditioning, exceptional guest service and bottom line results.
What you'll do
- The Guest Services Captain oversees outside services operations and leads a team of Guest Service Attendants to ensure exceptional guest interactions and maintain daily readiness of equipment. This role includes training staff, conducting daily huddles, and partnering with other teams to enhance guest experiences.
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