Help Desk Support Tech

Help Desk Technician

Western Branch Diesel

Portsmouth, VA

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be friendly, customer-oriented IT professional who is looking for an opportunity to multi-task, thrive, and grow in a fast-paced work environment. The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users. 

Key Responsibilities

• Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone 
• Help desk, user support, and line-of-business application support  
• Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
• Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error  
• Identify and discuss root causes of user technical issues  
• Identify and discuss vulnerabilities or areas of poor system performance  
• Keep system documentation up to date, including configurations and inventory  
• Identify and escalate situations requiring urgent attention  

Requirements

• One year of computer help desk experience, preferred
• English proficiency, strong written and verbal communication skills, required
• Working knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10
• Excellent customer service skills
• Understanding of domain managed systems, LAN/WAN architecture 
• Problem solving and analytical abilities
• Network+ certification, recommended   

Why Indel Power Group

• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Indel Power Group offers:

• Excellent medical, dental, & vision coverage
• Health savings account
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Eight Paid Holidays
• Employee Referral Program
• On the job paid training
• Company events and employee recognition programs

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.