Job Title:

Senior Sales Support Specialist

Location:

Henderson - Green Valley

What you'll do:

The Sales Support Specialist provides support to the Relationship Manager by servicing various banking clients and assisting in the resolution of customer issues. You'll partner with Relationship Managers to ensure problems are resolved to the satisfaction of our customers. Additional responsibilities include assisting with account analysis, service charge waivers, e-deposit, and ACH renewals, and are responsible for several reports that are completed for executive management.

• Support management and team with pipeline and prospect management within CRM. Provide daily guidance to the department in the areas of deposits and account servicing. Work directly with customers on issues and resolve issues pertaining to their accounts.
• Provides excellent customer service and represents the bank in a professional and responsible manner.
• Adheres to compliance, security, state and Federal regulations, bank policies, procedures, and goals.
• Gathers information pertaining to loan package and coordinates submission to the underwriting and document areas. May accompany Relationship Managers on customer calls and interviews to obtain an understanding of the business relationship/loan request as a means to aiding the Relationship Manager in developing strategies to meet the needs of the customer most effectively.
• Provides research on loan and deposit accounts as needed. Complete E-Deposit and ACH renewals. May assist in setting up new accounts.

What you'll need:

• 4+ years of related experience or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge of various word processing and spreadsheet software.
• Intermediate to advanced customer service experience.
• Advanced speaking and writing communication skills.

Compensation: Salary range for new hires is generally $73,085.00 - $90,278.00 for Henderson, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation