About this role
Job Title:
Senior Fraud Investigator – Digital Payments (Zelle Focus)Location:
CityScapeWhat you'll do:
We are seeking an experienced Senior Fraud Investigator to join our Security & Fraud Investigations team. This role focuses on identifying, preventing, and recovering losses related to fraudulent activity, with specialized emphasis on Zelle, digital payments, and P2P platforms. You’ll work closely with internal partners and external agencies—including law enforcement, legal teams, HR, and other financial institutions—to protect customers and the organization from financial crimes.- Manage and investigate fraud cases across multiple payment channels, including wire, check, ACH, digital payments, and network compromise incidents.
- Conduct thorough investigations, create detailed case reports, and track recoveries, losses, and related activities.
- Collaborate with the Fraud Monitoring team to review alerting transactions and identify suspicious activity.
- Refer appropriate cases to AML, law enforcement, and other relevant entities for action.
- Educate internal business units on identifying and reporting suspicious activity.
- Support audits, regulatory examinations, and fraud‑related projects.
- Identify operational gaps and assist in developing process improvements
Digital Payments and Zelle Responsibilities
- Investigate fraud involving Zelle, P2P payments, and digital wallet ecosystems.
- Analyze digital transaction trends and detect anomalies across platforms such as Zelle, Venmo, CashApp, PayPal, and RTP.
- Utilize digital payment risk tools, network data, and Early Warning Services (EWS) resources.
- Review digital authentication issues, device changes, and account takeover patterns.
- Recommend fraud‑mitigation strategies including behavioral analytics, velocity controls, and authentication enhancements.
- Monitor emerging digital fraud schemes and support proactive risk‑management initiatives.
What you'll need:
- BS/BA preferred (or equivalent work, military, or law‑enforcement experience).
- 3+ years of fraud investigation or financial crimes investigation experience.
- 4+ years of banking or branch operations experience (e.g., check, wire, ACH, digital payments).
- Strong understanding of digital payments, Zelle workflows, and P2P fraud typologies.
- Experience utilizing EWS tools and digital fraud‑detection systems.
- Knowledge of Reg E, identity theft, elder financial exploitation, and electronic payments.
- Strong analytical, communication, and report‑writing skills.
- Ability to work independently and as part of a collaborative team.
- High attention to detail; ability to maintain confidentiality.
- Intermediate proficiency in Microsoft Office.
- CFE or ACAMS certifications preferred
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Other facts
About Western Alliance Bank
Western Alliance Bancorporation (NYSE: WAL) is one of the country’s top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.
What you'll do
- The Senior Fraud Investigator will manage and investigate fraud cases across various payment channels, focusing heavily on Zelle and digital payments, while collaborating with internal partners and external agencies to prevent and recover losses. Key duties include conducting thorough investigations, creating detailed reports, monitoring suspicious activity, and referring appropriate cases to AML or law enforcement.
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