Job Title:

Digital Asset Manager

Location:

CityScape

What you'll do:

As a Digital Asset Manager you will act as the Bank’s subject matter expert and product owner for our growing digital asset ecosystem. You will be responsible for delivering on the digital asset roadmap through development and delivery of digital asset products such as digital wallets, user interfaces, and 24/7 funds or digital asset transfer capabilities. This role acts as the single-threaded owner for the digital asset ecosystem, translating business objectives into detailed features and requirements that deliver simplified client experiences.
As the Product Owner for digital assets, you will lead the full lifecycle of feature delivery by owning requirements gathering, collaborating closely with technical teams to shape solution design, and driving the execution of features from concept to production. You will oversee comprehensive end-to-end testing, ensuring that all business and technical requirements are validated and that the solution meets the highest standards for quality and compliance. Throughout the process, you will manage clear and proactive communication with stakeholders, and coordinate operational readiness activities including training, documentation, and support planning to ensure a seamless launch and ongoing reliability of digital asset products.
Success in this role requires deep expertise in digital assets, payments, APIs, and blockchain or tokenization technologies, as well as strong leadership in managing complex, high-risk initiatives. The Product Owner is accountable for product performance, client adoption, and operational resiliency, ensuring the digital asset platform remains reliable, scalable, and aligned with the bank’s strategic growth objectives.

• Own end‑to‑end product delivery for the digital asset ecosystem through discovery, design, build/integration, testing, deployment, warranty, and transition to BAU serving as the single accountable leader for outcomes.

• Act as ecosystem steward to continually improve and enhance the digital asset experience at the Bank. Manage complex priorities and find opportunities to deliver more value through the design, test, and deploy cycle of product development

• Relentlessly drive work forward, proactively identify and resolve blockers, and set a pace for the organization in digital asset execution

• Partner with key stakeholders in IT, Operations, Customer Implementations, and National Business lines to understand the full end to end digital asset experience at the Bank and consistently deliver improvements

• Define detailed capabilities for Digital Wallet, real‑time transfers, and wallet‑centric UI. Convert business goals into clear PRDs, user stories, and acceptance criteria with measurable KPIs/OKRs.

• Build with a strong risk framework working with Product, Ops, Technology, Compliance, and client stakeholders to ensure designs meet exam‑ready standards (SOX, AML/KYT) and embed controls into the digital asset ecosystem

• Oversee end‑to‑end testing (functional, integration, UAT), defect triage, cutover criteria, and production readiness across Operations, Support, and IT

• Lead improvements in the 24/7 support experience to align with the digital asset ecosystem which never stops.

• Integrate external partners (e.g., stablecoin issuers/exchanges) and manage vendors/SOWs. Align SLAs, security, and compliance requirements with bank standards.

• Communicate executive‑ready updates on status, risks, dependencies, and mitigation plans for a high‑execution‑risk program.

• Develop a team of digital asset experts to fuel the bank’s continuous improvement efforts

What you'll need:

• 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience of NACHA Operating Rules, Regulatory requirements and FFIEC guidance surrounding payments.

• Practical expertise across payment rails (ACH, wires, SWIFT, RTP) and digital assets/stablecoins, with knowledge of file transfer protocols (SFTP) and RESTful APIs

• Background integrating with stablecoin issuers/exchanges and orchestrating real‑time fiat on/off ramps in a regulated environment

• Intermediate to advanced knowledge and experience with core banking applications such as FIS IBS, FIS D1B, CEB, FIS ACH Tracker, Mobile/RDC, XAA, Deluxe Lockbox, AQ2 Lockbox, Fiserv Pep Plus, Fiserv EPP, PayPal, Venmo, Zelle, RTP, FEDLINE.

• Advanced speaking and writing communication skills.
• Accredited ACH Professional (AAP) preferred.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation