Payroll & Benefits Administrator

Duties & Responsibilities

• Process weekly and biweekly payroll for salaried, hourly-non-union, and hourly-union pay groups across Canada, as well as a smaller monthly international pay group.
• Provide coordination support for our payroll inbox, including password resets, employment verification letters, updates to employee records including adjusting pay rate(s), changing employee status, calculating final pay, issuing ROE’s, etc.
• Regular participation in compliance reviews for statutory reporting and filing requirements in provincial and federal regulations, including Stats Canada and Service Canada requests
• Prepare weekly, monthly, quarterly, and year-end reporting using Ceridian Dayforce exported to Excel.
• Manage employee enrollments, changes, and terminations for benefits, RRSP, and pension plans.
• Liaise with benefits carriers, pension providers, and third-party administrators.
• Support employees with benefits-related inquiries, leaves, and claims.
• Ensure accurate deductions and remittances for benefits and retirement plans.
• Assist with annual renewals, reporting, and audits related to benefits and retirement programs.
• Assist in developing and updating payroll and benefits procedures and documentation.

Qualifications

• Payroll Compliance Practitioner (PCP) designation is required; ideally, candidates would be working towards their PLP (Payroll Leadership Professional).
• A minimum of 5 years of full-cycle payroll experience, including knowledge of multi-provincial and federal regulations, and ideally 3 years working in Ceridian Dayforce
• Excellent time management skills with exceptional attention to detail
• Advanced or expert knowledge of Excel and proficiency with Microsoft Office tools, specifically SharePoint
• Strong work ethic, customer service focus, and a positive “can do” team attitude.
• Strong interpersonal, written, and verbal communication skills are required, along with the demonstrated ability to handle sensitive issues with a high degree of professionalism.
• Demonstrated ability to work independently and collaboratively in a team environment.

The Payroll & Benefit Team Norms / Working Agreements

• We are all continuous learners
• We foster an environment of psychological safety by allowing space and inviting all voices to be heard
• We lean in with curiosity to solve problems, engage and support one another
• We strive to communicate clearly and honestly and check for understanding
• Building and abiding by processes to reduce risk, increase accuracy and meet the deadline
• Respect each other’s priorities and include people in requests that will impact their work or role
• Take the time to listen before sharing alternate views