About this role
Location: Mechanicsburg, PA (ONSITE)
Position: Salesforce Administrator- Project Specialist
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As a Salesforce Administrator- project specialist at West Shore Home, you will help design, customize, and modify Salesforce and related Business Systems (ERP, CPQ, backup solutions, call center software, calendar tools) to support the organization’s evolving operational needs.
Key Role Accountabilities:
- Drive business integrations and transformations in Salesforce and related Business Systems (ERP, CPQ, backup solutions, call center software, calendar tools, etc) across the company as we continue to grow and open additional locations.
- Independently manage and execute multiple, simultaneous projects and project-related tasks as directed by Business Systems Project Managers, ensuring high-quality, timely delivery within an Agile development framework.
- Develop and sustain custom objects, custom fields, picklists, page layouts, workflows, flows, process builders, approval processes, validation rules, custom tabs, reports, dashboards, and email templates according to application requirements that directly improve system functionality and streamline critical business processes.
- Support and collaborate with the Business Systems Support Team as needed for system troubleshooting and optimization.
Minimum Requirements:
- Active/current Salesforce.com Administrator certification required. Salesforce Advanced Admin or App builder certification is strongly preferred or required within 12 months.
- 2+ years of cross-functional systems experience- ERP, CPQ, backup solutions, call center software, calendar tools, etc.
- 2+ years of Salesforce administration experience in a business environment, with an understanding of different business units and what they need.
- Proven Experience designing Salesforce custom objects, custom fields, picklists, page layouts, workflows, flows, process builders, approval processes, validation rules, custom tabs, reports, dashboards, and email templates according to application requirements.
- Knowledge of the standard capabilities of Salesforce and have successfully expanded on those capabilities with custom automation, integrations, and packages.
Benefits:
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) retirement plan with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
Please note: Applicants must be authorized to work in the United States at the time of their application on a full-time basis. The Company will not sponsor applicants for work visas.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
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Other facts
About West Shore Home Recruiting
Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture.
While diverse in experience and background, we are tied together by one common goal - to become the America’s Most Admired Home Remodeling Brand®. By living out our core values and Bringing Happiness to Every Home®, each day sets us one step closer to an unrivaled customer experience across the country.
The foundation of our employee experience is our commitment to trust, respect, and mutual accountability while always challenging ourselves to Get Better Every Day. In recognizing your skills, experience, and character, we want you to help us Raise the Bar.
What you'll do
- The Salesforce Administrator - Project Specialist will design, customize, and modify Salesforce and related Business Systems to support operational needs. They will manage multiple projects and tasks, ensuring timely delivery within an Agile framework.
Ready to join West Shore Home Recruiting?
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