About this role
Position: Customer Service Specialist
Location: Huntsville, AL (ONSITE)
Schedule: Monday-Friday, 7:30am-4:00pm (Full-Time)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to the General Manager and work closely with the Regional Operations Department.
Key Role Accountabilities:
- Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
- Order necessary parts through manufacturers and schedule service visits when needed.
- Keep customers aware of any service-related schedule changes.
Must-Have Requirements:
- A passion for building relationships
- A desire to work independently, efficiently, and with high accountability
- A proven track record of success in customer service that exceeds expectations
Benefits:
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) plans with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
Compensation:
The hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community
Other facts
About West Shore Home Recruiting
Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture.
While diverse in experience and background, we are tied together by one common goal - to become the America’s Most Admired Home Remodeling Brand®. By living out our core values and Bringing Happiness to Every Home®, each day sets us one step closer to an unrivaled customer experience across the country.
The foundation of our employee experience is our commitment to trust, respect, and mutual accountability while always challenging ourselves to Get Better Every Day. In recognizing your skills, experience, and character, we want you to help us Raise the Bar.
What you'll do
- The Customer Service Specialist will handle inbound and outbound calls, responding to customer requests and ensuring service-related issues are addressed. They will also report escalations to management and keep customers informed about service schedules.
Ready to join West Shore Home Recruiting?
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