Summary
Location
Burbank
Type
full-time
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About this role
Overview
The QA Lead / SNF Liaison (LVN) is responsible for supporting the operations of the Quality Assurance department while serving as a key point of contact between Skilled Nursing Facilities (SNFs), providers, and our internal team. his is a non-clinical role with no direct patient care. Instead, the position focuses on chart audits, issue resolution, client relationship management, and occasional business development activities. With a Monday–Friday, 8–5 schedule, this role is ideal for Licensed Vocational Nurses (LVNs) who want to leverage their clinical background in a stable, office-based career path while maintaining some client-facing responsibilities through travel.
Essential Job Functions
- Oversee and maintain QA-related documentation, including auditing patient discharge (D/C) charts and conducting clinical audits on active patients.
- Track, manage, and resolve provider/patient issues, maintaining a detailed log of communications and resolutions.
- Act as a liaison between SNFs, providers, and internal teams to ensure smooth operations and strong client relationships.
- Provide timely and professional communication to address provider issues and escalations.
- Collect and analyze data/metrics to support financial analysis, hiring decisions, and organizational growth initiatives.
- Collaborate with the Quality Assurance team to uphold standards of compliance, safety, and documentation
- Support marketing and business development efforts, including relationship-building with new and existing SNFs, and attending site visits
- Assist leadership with QA initiatives, operational improvements, and client engagement strategies.
Qualifications
- Current California LVN license required.
- 1–2 years of experience in a Skilled Nursing Facility (SNF) setting preferred.
- Strong knowledge of healthcare quality standards, compliance, and safety requirements.
- Excellent written and verbal communication skills; ability to manage client-facing interactions with professionalism.
- Strong organizational and analytical abilities; skilled in maintaining accurate records and data tracking.
- Collaborative mindset with proven ability to work across multiple teams.
- Comfort with 20% travel for client visits and business development activities.
Why Join Us?
· Administrative LVN role, no bedside or direct patient care required.
· Stable Monday–Friday, 8:00 a.m.–5:00 p.m. schedule — predictable hours, no nights or weekends.
· Opportunity to blend clinical knowledge with quality assurance, client relations, and business development.
· Collaborative, supportive team environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Other facts
About West Coast Wound
At West Coast Wound and Skin Care we strive to provide high quality, low cost care. With our weekly patient visits, we are able to provide the best care to our patients and the facilities we work in. We provide fully integrated Wound Care and Dermatology care for our patients. We have found, with this method, we are able to prevent most wound and skin related hospital admissions. We also provide Wound Care and Dermatology training for our medical staff and our client’s facility staff to help prevent wounds from occurring and from further progression.
West Coast Wound and Skin Care is committed to providing high-quality care to the individuals we serve. We value the whole patient’s health, not just the wound. To achieve this goal, we have excellent standards for communication with the agencies we work with, are available and responsive to meet the treatment needs of our patients, and prioritize training and preventative education for the medical team. Above all, we are constantly improving our services to run most effectively, compassionately and professionally.
What you'll do
- The QA Lead / SNF Liaison is responsible for overseeing QA-related documentation, conducting audits, and managing provider/patient issues. The role also involves acting as a liaison between SNFs and internal teams to ensure smooth operations and strong client relationships.
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