About this role
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining English (United Kingdom) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Edit and review machine-translated customer service content with a high level of accuracy and consistency.
Evaluate MT output quality and apply severity ratings when required, following project guidelines.
Produce high-quality human translations as reference data for model training and quality evaluation.
Follow provided style guides, tone rules, and terminology requirements.
Identify and report recurring MT quality issues and batch-level trends.
Project details
Language: English (United Kingdom)
Content type: Customer service content (general)
Project duration: OngoingThis role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depending on client needs. Volumes and timing may vary.
Hourly rate: $29.49
\n- Native proficiency in English (United Kingdom) and strong English skills.
- Experience in translation, localization, or MT post-editing.
- Familiarity with machine translation quality evaluation and error identification.
- Strong attention to detail and a quality-focused mindset.
- Ability to work independently in an online environment.
Other facts
About Welocalize
For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models.
At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance.
Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.
What you'll do
- The role involves editing and reviewing machine-translated customer service content for accuracy and consistency. Additionally, evaluators will produce high-quality human translations for model training and quality evaluation.
Ready to join Welocalize?
Take the next step in your career journey