About this role
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Night (United States of America)Job Summary:
This job is typically the first point of contact for patients presenting to the Emergency Department and must ensure a pleasant experience for patients and visitors. Strictly follows EMTALA protocols prior to performing registration of emergency room patients. Gathers appropriate identification for patient and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all necessary customer consents/attestations.
Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.
Collects patient portions, verifies, and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.
Is in good standing with all hospital policies including those related to attendance and staff development. Is a role model to all staff members, physicians, patients and visitors in guest relations. Demonstrates positive attitude about WellStar, staff and physicians. Actively participates in Quality Improvement processes in the employee respective department.
Required Minimum Education
High school diploma or GED Required
Associate's Degree Preferred
Required Minimum Experience
Minimum 1 year experience in healthcare, or institutional (corporate) work setting. Required
Computer/data entry experience Required
Epic experience Preferred
Required Minimum Skills
Ability to communicate with various members of the healthcare team.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
Effective problem solving and critical thinking skills.
Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Other facts
About Wellstar Health System
At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture and world-class doctors and caregivers, Wellstar is one of the largest, most integrated healthcare systems in Georgia.
Our specialists and primary care providers work in a multidisciplinary environment with nearly 30,000 diverse team members throughout our hospitals, health parks and medical offices. Communities can also access our outpatient centers, a pediatric center, nursing centers, and hospice and home care services. We’re proud to be home to the second-largest Emergency Department in the country, as well as being the only system in Georgia operating multiple trauma centers.
We’re also known for our exceptional work culture, featured on the Great Places to Work®, Fortune 100 Best Companies to Work For® and the Seramount Best Company for Multicultural Women® lists. We continue to attract the best and the brightest in healthcare.
At a time when our industry is changing rapidly, Wellstar remains committed to exceeding expectations from our patients and team members, while transforming healthcare delivery. We stand behind our values to serve with compassion, pursue excellence and honor every voice.
What you'll do
- The Patient Access Specialist I is the first point of contact for patients in the Emergency Department, ensuring a pleasant experience while following EMTALA protocols. Responsibilities include gathering patient information, conducting screenings, and assisting with general hospital information.
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