Operations Manager

About this role:

Wells Fargo is seeking a Operations Manager.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

• Engage stakeholders and internal partners associated within the Operations area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management

• Provide training, performance, evaluation and coaching of less experienced team

• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

• Provide responsibility for budget and financial performance

• Collaborate and influence all levels of professionals including more experienced managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of leadership experience

Desired Qualifications:

• 4 years of people management experience, 4 years of team handling exp.

• 4 years of managerial experience.

• Hands-on SME Experience in Wholesale Lending Operations is preferable

• Knowledge on MS Office Tools (Excel, PPT, Access) is an advantage

• Excellent communication and presentation skills

• Strong interpersonal skills along with analytical & problem-solving abilities

• Able to work under pressure and deliver within strict timelines

• Willing to continuously work in Night Shift (during core US hours)

• Lead BAU management during month-end and quarter-end/high volume days

• Knowledge of Budgeting & Capacity/Contingency planning

• Good and effective people management & engagement skills

Job Expectations:

• Enable managing day-to-day BAU and Process along with escalations & KRI/KPIs

• Develop strategies to improve processes, ensure functions meet regulatory guidelines in terms of risk & compliance

• Effectively engage stakeholders and internal/external partners associated within the Operations area

• Identify, develop & strategize work rules and guidelines for staff to carry out their work duties

• Ensure timely and effective capacity planning for uninterrupted BAU & Service Delivery

• Work independently on moderately complex issues, MI reporting and project deliverables

• Identify/enable identification of opportunities for process improvement and risk & control development, escalate issues to Senior Leadership

• Help develop employee goals & objectives and assist/guide team to achieve them successfully

• Provide responsibility for budget and financial performance, act as a SPOC between Ops & Finance team

• Train/Mentor new joiners and existing employees in their professional journey via regular 1:1 and feedback sessions

• Provide valuable input to career pathing of individual employees and carry out performance evaluations

• Keep team members up-to-date and engaged via daily huddle/employee engagement activities

• Mentor and guide talent development of direct reports and assist Senior Leadership in hiring & retaining talent

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.