This role is for one of the Weekday's clients

Min Experience: 8 years

Location: Remote (India)

JobType: full-time

We are seeking a highly skilled and proactive Salesforce Administrator / Business Analyst to manage, configure, and optimize Salesforce environments in line with evolving business needs. This is a hands-on role that combines platform administration, business analysis, system optimization, and stakeholder collaboration to ensure a secure, scalable, and high-performing Salesforce ecosystem.

Key ResponsibilitiesUser & Security Management

• Manage Salesforce user accounts, including creation, deactivation, roles, and access controls.
• Configure profiles, permission sets, sharing rules, and security settings to ensure appropriate data visibility and compliance.
• Conduct periodic security audits and ensure adherence to data privacy and governance standards.

System Configuration & Customization

• Design and maintain custom objects, fields, validation rules, record types, and page layouts.
• Build and manage declarative automation using Salesforce Flow and Process Builder.
• Configure Lightning apps, components, home pages, and user experiences.
• Install, configure, and manage AppExchange applications to extend Salesforce functionality.

Data Management & Integrity

• Perform routine data maintenance activities, including data cleansing, deduplication, and mass updates.
• Use tools such as Data Loader and Data Import Wizard for data imports and exports.
• Partner with architecture teams to document and support data backup and recovery strategies.
• Enforce data quality standards through validation rules and governance practices.

Reporting & Analytics

• Create and maintain advanced reports and dashboards to provide actionable insights and KPIs.
• Utilize features such as custom report types and joined reports.
• Enable and train users to build and analyze reports independently.

Technical Support & Troubleshooting

• Act as the primary point of contact for Salesforce-related issues and enhancement requests.
• Investigate and resolve platform errors, user issues, and data inconsistencies.
• Manage and prioritize support requests, escalating issues when necessary.
• Deliver functional and technical training for users and stakeholders.

System Maintenance & Release Management

• Stay up to date with Salesforce seasonal releases and feature updates.
• Test new features and configurations in sandbox environments prior to production deployment.
• Monitor system performance and support ongoing maintenance activities.
• Coordinate UAT and support production releases and change management processes.

Business Analysis & Collaboration

• Work closely with business stakeholders to gather, analyze, and document functional and technical requirements.
• Create and maintain business process flows, BRDs, user stories, acceptance criteria, and traceability matrices.
• Collaborate with development and integration teams on complex solutions and third-party system integrations (ERP, marketing tools, etc.).
• Support and troubleshoot API-based integrations and data flows.

AI & Generative AI (Nice to Have)

• Administer and optimize Salesforce AI capabilities such as Einstein Activity Capture, Forecasting, and Bots.
• Support use cases for generative AI within Salesforce, including content generation and summarization.
• Assist with prompt development, refinement, and governance for AI tools.
• Promote responsible and ethical AI usage, ensuring data privacy, transparency, and compliance.

Qualifications & Experience

• Salesforce Certified Administrator (ADM-201) is mandatory.
• Advanced certifications such as Salesforce Advanced Administrator (ADM-211), Platform App Builder, Sales Cloud, or Service Cloud are highly desirable.
• 8–10+ years of experience in Salesforce Administration or Salesforce Business Analysis roles.
• Strong expertise in Salesforce data models, security architecture, declarative automation, and best practices.
• Proven experience managing Salesforce deployments, enhancements, and change management.
• Exposure to basic Apex triggers and code is an advantage.
• Excellent analytical, communication, and problem-solving skills.
• Ability to work independently and collaboratively across cross-functional teams.

Preferred Background

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline (or equivalent experience).
• Experience supporting Sales Cloud and Service Cloud environments.
• Hands-on experience with Salesforce integrations and APIs.
• Familiarity with service contracts, subscriptions, and entitlements.
• Domain exposure to Banking or Financial Services is a plus.

Work Schedule

• Night Shift: 8:30 PM – 5:30 AM

Key Skills

• Salesforce Administration
• Salesforce Business Analysis
• Service Cloud / Sales Cloud
• ADM 201 / ADM 211
• Declarative Automation (Flows)
• Reporting & Dashboards
• AI Features (Einstein)