Enterprise Customer Success Manager
full-time•Bnei Brak
About this role
About the Role
Webz.io is a leading provider of machine-defined web data, transforming a vast pool of information from across the open and dark web into structured data feeds ready for big data platforms to consume.
We are looking for a Enterprise Customer Success Manager to join our growing team. In this role, you will serve as the bridge between our cutting-edge data technology and our most valued partners. We’re looking for a team player and strong relationship-builder with solid technical experience managing both SMB and Enterprise B2B accounts.
Responsibilities
• Commercial Ownership: Lead the commercial lifecycle of your portfolio, including driving renewal negotiations, cross-sells, and upsells to meet expansion targets.
• Account Strategy: Proactively own and manage a portfolio of enterprise and midsize accounts from initial onboarding to long-term advocacy, serving as a trusted advisor.
• Cross-Departmental Collaboration: Act as the internal voice of the customer, working closely with R&D, Product, Marketing, and Sales to align our roadmap with client needs.
• Value Delivery: Ensure the maximization of product value to drive customer growth and retention.
• Technical Advisory: Become an expert in Webz.io’s products; advise on technical implementation and data structures to support customer business goals.
• Executive Relationships: Build and maintain deep relationships with technical teams, management, and C-level executives.
• Scale Growth: Manage the implementation of new use cases and best practices to expand existing account footprints.
Requirements
• 3-5 years of experience in B2B SaaS Customer Success or Account Management (Enterprise/Large Accounts).
• Commercial Prowess: Proven track record of managing contract renewals and identifying/closing expansion opportunities.
• Cross-Functional Leadership: Ability to navigate internal departments (Product/Engineering) to solve complex client issues.
• Tech-Savvy: Strong grasp of big data, data mining, and surface/dark web content.
• Native-speaker English with the ability to present to executive audiences.
• Problem Solver: A natural troubleshooter who is process-oriented and highly organized.
Advantages
• Background in Cyber Threats (Analyst or Pre-sales).
• Hands-on technical knowledge: SQL, scripting, or data analysis.
• Familiarity with RESTful APIs.
What we offer
- Our offices are a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.
- Excellent conditions of employment and competitive salary.
- Dynamic, fun working environment.
- Full-time position with long-term opportunities.
What you'll do
- The Enterprise Customer Success Manager will lead the commercial lifecycle of their portfolio, managing renewals, cross-sells, and upsells. They will also act as a trusted advisor for enterprise and midsize accounts, ensuring product value maximization and fostering relationships with key stakeholders.
About Webz.io
Webz.io, the leading provider of Big Web Data, transforms the vast pool of web data from across the open and dark web into structured, insight-ready web data, enabling businesses to make well-informed decisions.
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Frequently Asked Questions
What does a Enterprise Customer Success Manager do at Webz.io?
As a Enterprise Customer Success Manager at Webz.io, you will: the Enterprise Customer Success Manager will lead the commercial lifecycle of their portfolio, managing renewals, cross-sells, and upsells. They will also act as a trusted advisor for enterprise and midsize accounts, ensuring product value maximization and fostering relationships with key stakeholders..
Is the Enterprise Customer Success Manager position at Webz.io remote?
The Enterprise Customer Success Manager position at Webz.io is based in Bnei Brak, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.
How do I apply for the Enterprise Customer Success Manager position at Webz.io?
You can apply for the Enterprise Customer Success Manager position at Webz.iodirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.