If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Ability to deliver high quality professional service to internal and external customers, understanding all aspect of loan processing, ensuring requests are processed accurately within established credit guidelines and departmental procedures. Read and understand all commercial loan documents including notes, agreements, and understand how the data is set up on the required loan system. Perform completeness check to ensure system matches executed documents; ensure knowledge of the Commercial lending products and services, including an understanding of a Credit Agreement, loan funding mechanics, deal structure, funds flow, etc. Process loan portfolio seamlessly and accurately and anticipates business needs.

What you will do

• Processing advances, payments, checks and updating payment methods

• Processing payoffs upon receipt of wire or check on loan system

• Preparing payoff letters and calculating prepayment penalties in a timely manner

• Processing escrow and insurance disbursements as received

• Transferring funds from accounts and initiating wires

• Processing funding sheets within the SLA expiration time

• Responding to billing and payment inquiries

• Ensures that financial transactions are accurately reflected on the bank’s books which financially impact the Bank

• Responding to client queries and working with external counsel on preparation of assignments

• Monitors and clears exceptions in a timely fashion

• Responds to Service Request and emails relating to commercial queries in a courteous manner and within established SLA’s. Queries includes billing, loan maintenance, advance requests and payment processing

• Participates in special projects and performs additional duties as required

• Works under supervision of the loan servicing manager to service the commercial loan portfolio

• Ensures that all suspense items are posted accurately and borrower received credit for their payment within the established SLA.

• Handles client escalations with supervision.

• Identifies and escalates opportunities for risk. Actively works to identify areas of process improvement.

• Ensure compliance with all regulations, policies, and procedures.

Qualifications

For this position you will need at least 3 years of commercial servicing banking experience. Candidates with advanced degrees (Associate's, Bachelor's, and/or Masters) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.

-Strong verbal and written communication skills.

-Strong interpersonal skills and team orientation.

-Excellent multi-tasking skills.

-Effective time management, organizational and prioritization skills.

-Working knowledge of Microsoft Office product suite and certifications as applicable to the position.

-Hybrid Schedule: O: 4 days a week

-Training for this role requires on site attendance.

The estimated salary range for this position is $27.00 USD to $30.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.