About this role
If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Roles and responsibilities include having a strong knowledge and understanding of complex loan documents, ongoing servicing requirements, and the servicing systems. Consumer Loan Service Associate can handle a diverse workload while meeting all regulatory and bank requirements. Develops, communicates, implements processes and procedures with other business partners. Supports subsidiary teams and departments through training and serving as a source of knowledge.
Maintain systems and processes as needed to ensure loans are serviced in compliance with federal, state, agency. Use professional judgement as necessary.
Exceptional knowledge of consumer lending processes and documentation.
Experience in interpreting guidelines and regulations impacting servicing of mortgage loans.
Strong communication, organizational, analytical, and interpersonal skills.
Must be able to analyze and compile data and report findings to management.
Demonstrate a comprehensive knowledge of existing systems, processes, and objectives, and proactively identify opportunities for improvement and efficiencies
Review customer complaints and monitor for any potential trends that may a need for enhanced controls.
Loan payment processing transaction review/correction disbursement and other transactions
Responsible for booking of consumer loan on Core system
Skills:
Working Knowledge of Signature is preferred
Strong analytical skills, detail oriented
Time management and strong interpersonal skills
Effective problem-solving skills as well as oral and written communication skills
Self-Starter with ability to work well independently as well as with a Team
Proficient in Excel and working knowledge of Microsoft Office product suite.
Must be able to multi-task with frequent interruptions and be comfortable in a fast-paced, changing environment with the ability manage multiple projects to conclusion on time
Education :
Minimum of 4-7 years experience in Loan Operations/Servicing environment
College degree preferred but equivalent work experience acceptable
The estimated salary range for this position is $63,000 USD to $65,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-SO1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Other facts
About Webster Bank
Webster Bank (NYSE:WBS*) is a values-based, leading commercial bank with more than $81.9 billion in assets focused on delivering financial solutions to businesses, individuals and families. With headquarters in Stamford, Connecticut, our footprint spans the Northeast from the New York City metropolitan area to Rhode Island and Massachusetts.
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
© 2025 Webster Financial Corporation. All rights reserved.
Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
What you'll do
- The Analyst, Consumer Loan Servicing is responsible for understanding complex loan documents and servicing requirements while ensuring compliance with regulations. They will also develop and implement processes in collaboration with business partners and support subsidiary teams through training.
Ready to join Webster Bank?
Take the next step in your career journey