Job Purpose:

This role is crucial in driving consistency across sites, regions, and routes to market. The ideal candidate will measure and apply best practices to enhance performance and uphold high standards for our global customers and will be the first escalation path for the global customer Supply chain team.

The person must be strategic, results-driven and visionary to drive standardization, performance improvement and innovation across our logistics network.  The role will ensure operational consistency, support the growth, comply with all the Quality and health and safety global standards policies across regions, enhances supply chain efficiency, and supports scalable, high-quality service delivery for our global customer base.

As a cross-functional leader, you will align people, processes, and technologies to enable supply chain solutions that are efficient, cost-effective, and growth-oriented—while continuously raising the bar in service quality, customer satisfaction, and financial returns.

 

Key Accountabilities:

• Drive consistency in operational approaches across multiple sites and regions by building relationships with Global/Regional Operations leaders both internally & externally

• Implement and measure best practices to ensure optimal performance.

• Analyze and improve overall performance by identifying gaps and applying solutions toward the profitability of the customers.

• Monitor and report on key performance indicators (KPIs) to track progress and identify areas for improvement.

• Support to build and meet the annual budget per customer both in Revenue and EBIT.

• Support the growth with the global customers and other new logos by collaborating closely with the account management team and the Vertical leaders. 

• Provide strategic direction, governance, and accountability in RFQs and Renewals

• Lead transformation and automation initiatives aligned with customer strategy.

• Develop tailored and consistent solutions based on profile, volume, and region.

• Standardize the solutions, as much as possible, to make sure we reduce the complexity as well as improve the buying power and productivity globally.

 

Qualifications, experience and Skills:

• Proven experience in operations management for multiple customers in different Verticals.

• Proven track record of delivering operational transformation, cost reductions, and profit improvement.

• Deep understanding of logistics models (e.g., warehousing, transportation, fulfillment) and enabling technologies (WMS, TMS, ERP).

• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.

• Excellent communication and collaboration skills with Ability to work independently and as part of a team in a truly multinational and multicultural environment.

 

#LI-DS2

 

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 127 business units in 51 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 54 countries are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.