| TASK | |
Portfolio Management and Planning | - Manage Assigned repossession file and ensure all cases are attended without leaving some cases pending.
- Ensure repossession cases are handled concurrently with recovery (Collection) to ensure targets set are met
- Daily reports are submitted on time to recovery chat platform, with comprehensive reporting in all platforms.
- Proper utilization of company resources and ensure reduction of cost.
- Ensure there is clear understanding of portfolio assigned and planning prior.
KPI:- Timely and accurate reports
- Meeting targets set and at approved costs
- Proper and efficient utilization of resources including Motor bike, laptops, phones, data bundles, airtime and any other allocated resource including time.
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| REPOSSESSION | - Ensure the module accounts are attended on daily basis with promptness for both online and offline assets and daily target are met.
KPI: Targets of 3 bikes per day repossession from module. |
| RECOVERY | - Ensure push for payments from clients before repossession so as to reduce loses & costs associated with repossession.
KPI: Recoveries is the primary and adherence to policy of collections and target be met minimum Ugx 2,000,000 per month. |
| CLIENT RIDERS | - Fast response of accounts and ensure all cases are resolved with promptness
KPI: Maintain 100% recovery rate with no pending cases |
| REPORTING/TICKETING | - Maintain and submit daily reports regarding repossessions, collections, client riders, emergencies and ticket shared immediately, correctly and comprehensively.
KPI: Maintain full ticketing of all accounts both repossessed and non-repossessed assets in recovery case submission.- Ensure all field activities and incidences are reported on time.
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INTERDEPARTMENTAL RELATIONSHIP
| - To work together with all departments at the branch and ensure recovery involvement.
- Collaborate with branch manager and Inventory for smooth flow of work in handing over bikes to warehouse.
KPI: Teamwork at the branch. |
| RELATIONSHIP | - Ensure professional relationship is upheld with all stakeholders both internal and external.
KPI: Positive Feedback from stakeholders and successful completion of any task. |
| NETWORKING | - Establish a robust network at the branch with all stake holders in recovery from Boda boda leaders, local administration and police, and keep a data base.
KPI: All essential contacts are updated regularly in department official platform |
| EMERGENCIES | - Quick and timely response of recovery of stolen assets is desired with proper consultations and follow up made.
- Comprehensive reporting of single case when attended.
KPI: Ensure 75% of cases are recovered in accounts assigned. |
| INNOVATION/CREATIVITY | - In area of operation the staff is advised to recommend friendly solution based approaches that fit client needs and brings about efficiency in recovery operations.eg policy review recommendation.
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| PETTY CASH | - With consultation with supervisor who is the first approver with acceptable minimal expense.
KPI: Acceptable approved expenditure. |