About this role
1. Campaign Execution
- Set up and schedule campaign pages, banners, and on-site promotions with Marketing and Commercial teams.
- Ensure all campaign assets go live accurately and on time across web and app.
2. Site Monitoring & Quality Checks
- Perform daily site checks, including night checks during Mega or major ad hoc campaigns when needed.
- Troubleshoot display, linkage, and performance issues in real time.
- Handle ad hoc content or asset updates.
- Perform quarterly web audit on our Own platform to ensure information is updated eg term and conditions, privacy policy, CRM related Q&A
3. Content & Product Management
- Upload and manage product listings, descriptions, pricing, images, and categories.
- Ensure accuracy of product and promo information across OP and Marketplace
- WMall Seller Storefront Approver to review and approve WMall seller storefront meet brand, layout, and platform standards.
5. Cross-Functional Coordination
- Coordinate with IT, Commercial, Trading, and Marketing Designer teams for smooth site operations.
6. Reporting & Optimization
- Provide suggestions for UI/UX improvements and operational efficiency.
- Conduct regular competitor site reviews.
Other facts
About Watsons Malaysia
Watsons Malaysia is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 17,000 stores under 12 retail brands in 30 markets, with over 130,000 employees worldwide.
For the fiscal year 2024, AS Watson Group recorded revenue over US$24 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons is the leading O+O (Offline plus Online) health and beauty retailer in Asia, currently operating 8,000 stores and more than 1,500 pharmacies in 16 Asian, European and Middle-East markets.
Watsons Malaysia is the leading health and beauty retailer with more than 700 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers.
Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.
What you'll do
- The Senior Officer will be responsible for executing campaigns, monitoring site performance, and managing content and product listings. They will also coordinate with various teams to ensure smooth operations and provide insights for optimization.
Ready to join Watsons Malaysia?
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