Overview

The Operations Quality Manager – Taunton is responsible for leading Quality Operations activities at the Taunton manufacturing facility, an ISO 9001 certified chemical manufacturing site. This role provides both strategic direction and hands-on oversight to ensure product quality, regulatory compliance, and continuous improvement throughout operations. 

The manager will serve as the site Quality Process Owner, representing Taunton in global quality harmonization initiatives and acting as the primary liaison between site operations, global quality, and cross-functional teams across manufacturing, engineering, and validation. 

Responsibilities

• Manage and develop the Taunton Quality team, including quality engineers, technicians, and validation specialists. 
• Define annual objectives, KPIs, and professional development goals for team members. 
• Promote a strong culture of compliance, accountability, and continuous improvement throughout the site. 
• Oversee finished product quality release, including batch record review and approval prior to shipment. 
• Implement best practices in risk management, process capability, and Lean/Kaizen-based improvement initiatives. 
• Partner with other manufacturing sites (Milford) & GDC (Franklin) to align quality processes and share best practices. 
• Support new product introductions (NPI) and technology transfers as require.
• Support manufacturing with investigations, root cause analysis, and resolution of nonconformances. 
• Lead Corrective and Preventive Actions (CAPA) to drive sustainable improvements in product and process quality.
• Maintain site compliance with ISO 9001 and corporate Quality Management System (QMS) requirements. 
• Lead internal, external, and customer audits; ensure timely and effective closure of findings. 

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, or another technical/scientific discipline is required; an advanced degree is preferred or equivalent experience

• Minimum 5 years of experience in Quality Assurance or related field within life sciences, medical device, or chemical manufacturing. 

• Minimum 2-3 years of people leadership experience managing Quality or Operations.

• Strong understanding of ISO 9001, CAPA, internal audit, and validation systems.  

• Proven success in cross-functional collaboration, process improvement, and problem-solving. 

• Exceptional leadership, facilitation, and communication skills. 

• Ability to work effectively across multiple organizations and manage complex priorities. 

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.