Overview

Join Waters’ Customer Platform team and play a key role in enabling impactful marketing campaigns and customer engagement. This position focuses on supporting global marketing initiatives through Marketo and enabling its connections to Salesforce and other digital marketing tools.

You will work in close partnership with our Marketing Operations team to design and deliver scalable automation solutions that enable seamless campaign execution, reliable data flow, and meaningful performance insights. Your expertise will play a key role in advancing our demand generation and customer lifecycle initiatives by optimizing marketing automation processes, developing integrations, and championing best‑practice standards across the organization.

Responsibilities

Marketing Automation & Campaign Execution

• Partner with the Marketing Operations team to ensure email campaigns, nurture programs, and lead scoring models run smoothly. Identify, track and implement new ideas to improve workflow and platform efficiency.

• Responsible for the daily technical operations of Marketo, proactively monitoring system health and swiftly resolving any issues.

• Provide technical support for email and digital campaigns in Marketo and connected platforms.
• Offer strategic guidance and enforce best practices in marketing automation.
• Design and maintain governance frameworks to ensure operational scalability and regulatory compliance.

Technology & Integration

• Lead integration efforts across Marketo and related systems (e.g., Adobe Experience Cloud, Salesforce, social and event platforms and other lead capture applications).
• Champion interoperability across the Martech stack and enable dynamic, personalized campaigns that drive measurable impact.

Cross-Functional Collaboration

• Collaborate with the Marketing Product Owner and Marketing Business Architect to evolve Marketo’s capabilities aligned with strategic goals.
• Serve as a liaison between technical, operational, and marketing teams to ensure seamless execution.
• Prioritize the backlog, aligned with the Product Owner, ensuring the most valuable features and enhancements are delivered based on business roadmap and key priorities.
• Actively participate in agile ceremonies including daily scrums, backlog refinement, and sprint planning.

This is a Hybrid role based out of Milford, MA 3 days a week (Tuesday through Thursday)

Qualifications

• Minimum 4+ years of hands-on experience with Marketo (Expert certification required) with prior experience administrating a Marketo instance.
• Strong understanding of marketing automation, lead lifecycle management, and campaign operations.
• Strong QA and troubleshooting skills
• Analytical proficiency as demonstrated by experience with web analytic tools to measure, analyze and report on key performance indicators (KPIs) and RO
• Experience with Adobe Experience Cloud applications (Analytics, AEM, CJA, etc), Salesforce (SFDC), and other martech applications (e.g., Claravine, AEP, Captello, CVENT, etc)
• HTML/CSS knowledge for troubleshooting and Javascript and/or python expertise a plus
• Familiarity with data privacy regulations and governance practices (GDPR, CANSPAM, etc)
• Excellent communication and stakeholder management skills and the ability to work in a matrixed organization
• Familiarity with Agile process management tools such as JIRA required
• Ability to think strategically and execute tactically in a fast-paced environment.
• Bachelor’s degree in marketing, communications, computer science or other related fields required

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.