WS
Senior Business Analyst
full-time•Auckland
About this role
He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy
Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
He whakamārama mō te tūranga mahi | About the role
We’re on the lookout for a Senior Business Analyst here at Watercare. The successful candidate will lead identification and analysis of business driver’s problems, opportunities, or needs to support Watercare’s strategic and operational objectives. Working closely with business users and SMEs, the Senior Business Analyst translates these drivers into actionable insights and clear, traceable requirements. Analysis activities are robust, outcome-focused and aligned with Watercare’s principles and governance processes to enable value and benefit realization. This role also provides leadership in business analysis practices, mentoring others and cultivating strong stakeholder engagement to deliver meaningful outcomes for Watercare.
Ngā kawenga matua | Key Responsibilities
Lead complex or strategic analysis initiatives, ensuring end-to-end delivery of outcomes and documentation.
Identify and analyse business drivers through structured engagement with business users and SMEs.
Facilitate workshops to elicit, clarify and prioritise requirements.
Translate business needs into clear, actionable requirements and user stories.
Develop and validate process diagrams and visual models (BPMN).
Collaborate with technical teams and architects to ensure solutions align with business requirements.
Participate in design reviews and apply visual modelling techniques.
Act as a trusted advisor to senior leaders, ensuring alignment with strategic objectives.
Facilitate regular engagement and feedback loops.
Champion Watercare’s approved templates and quality assurance processes.
Oversee use of Jira for work tracking and Lucid for advanced process modelling.
Lead communities of practice and capability uplift across the Business Analysis team.
Drive continuous improvement and change initiatives.
Ngā pūkenga e rapu nei mātou | About you
Tertiary qualification or equivalent experience.
Minimum 10 years of Business Analysis experience, 5 years as a Senior BA.
Expertise in process modelling and documentation standards (BPMN, UML).
Experience in agile environments and enterprise-level systems.
Strong stakeholder engagement and communication skills.
Desirable
Industry certifications (IIBA, Agile, Design Thinking).
Lean, Six Sigma or process improvement certifications.
Experience mentoring other analysts.
Ngā hua mōu | What's in it for you
We offer a competitive salary and staff benefits package including:
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.
What you'll do
- The Senior Business Analyst will lead complex analysis initiatives and ensure the end-to-end delivery of outcomes. They will identify and analyze business drivers and translate business needs into actionable requirements.
About Watercare Services Limited
At Watercare we’re proud to provide a lifeline service to the people of Auckland, while protecting the environment for future generations.
Every day we provide the highest quality drinking water to 1.7 million Aucklanders, and take it away again once it’s been used in the sink or flushed down the loo. Without using chemicals, we treat wastewater to a very high standard and safely return it to the environment.
We also plan for new and upgraded infrastructure far into the future to ensure we can meet the needs of our fast-growing city.
We operate assets worth more than $9 billion – but it’s our people who are our most valuable assets.
Our staff are passionate, motivated and trustworthy people who are the leaders in their fields. They’re not afraid of a challenge and are constantly looking for new ways of improving our processes and the service we offer our customers.
If this sounds like you, please visit our careers centre to see our job vacancies and be notified of future opportunities: https://careers.watercare.co.nz
Ready to join Watercare Services Limited?
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Frequently Asked Questions
What does a Senior Business Analyst do at Watercare Services Limited?
As a Senior Business Analyst at Watercare Services Limited, you will: the Senior Business Analyst will lead complex analysis initiatives and ensure the end-to-end delivery of outcomes. They will identify and analyze business drivers and translate business needs into actionable requirements..
Is the Senior Business Analyst position at Watercare Services Limited remote?
The Senior Business Analyst position at Watercare Services Limited is based in Auckland, Auckland, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Business Analyst position at Watercare Services Limited?
You can apply for the Senior Business Analyst position at Watercare Services Limited directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.