About this role
Now Hiring a Inside Sales Operations Manager for Alpha Dumpster in Sunny Sarasota, Florida ... Start 2026 with an Exciting NEW OPPORTUNITY!
Due to Growth and Success we are excited to hire an Inside Sales Operations Manager for Alpha Dumpster. The ideal candidate with have the ability to train and grow the Inside Sales team while optimizing the sales and customer experience.
The Alpha Dumpster Sales Operations Manager is responsible for optimizing the customer experience by actively training the inside sales team, managing current customer relationships and developing solid relationships with new customers. The Operations Sales Manager will train, mentor, and hire the Alpha team to meet company sales goals, build relationships and provide excellent customer service.
Responsibilities:
Hire, train, coach, and lead the Sales Team to provide support for customers.
Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
Lead team meetings and provide clear expectations of best practices and goals.
Support team by assisting as needed on projects and daily tasks.
Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
* Develops strategies and goals based on changing market conditions and customer needs.
Qualifications:
Bachelor's degree in marketing, business, or related field preferred
Two years of sales or call center managerial experience preferred
Detail-oriented with the ability to manage multiple projects simultaneously
Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
Professional demeanor and adaptability required to change as dictated by situation(s).
Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
Experience with CRM software, preferably Salesforce
Creative thinker with the ability to produce innovative solutions
Other Job Responsibilities:
Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpster.
* Any additional job duties that may be assigned by the Supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.
WORK ENVIRONMENT: Normal setting for this job is: Office Setting
Other facts
About Waste Pro USA
Waste Pro USA, Inc. operates in 12 southeastern states and is one of the country’s fastest-growing privately-owned waste collection, recycling, processing, and disposal companies. With revenues projected to exceed $1.6 billion in 2026, Waste Pro serves more than two million residential and 100,000 commercial customers from over 140 operating locations. Waste Pro is headquartered in Longwood, Florida, and maintains approximately 260 exclusive municipal contracts and franchises.
What you'll do
- The Inside Sales Operations Manager is responsible for training and optimizing the inside sales team while managing customer relationships. They will develop lead generation strategies and resolve customer escalations as needed.
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