About this role
What is the value of a WM job?
The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family.
We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.
We Are Committed to Growth: We are Committed to Growth: Annual Education Assistance Benefit available for team members.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Who are we? #WeAreWM
Ready to roll with us? Click Apply to join the WM (formerly Waste Management) team today.
I. Job Summary
Provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. This senior level specialist is more experienced in an administrative / operational support role and may be expected to perform at a higher level of responsibility and with minimal supervision in comparison to the entry-level specialist position. Duties and tasks are varied and may be somewhat complex. Resolves most questions and problems and refers only the most complex issues to higher levels.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Assists in troubleshooting and resolving safety, service, and operational issues.
Creates, distributes, and closes-out customer tickets on a daily basis.
Maintains and distributes department related information on a daily basis.
Communicates with other supervisors and managers about operations and/or dispatch issues.
Completes and maintains a variety of reports as directed by the department manager.
Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
Assists with data collection and reporting required for incentive pay programs.
Assists with the processing of payments and other financial tasks as necessary.
Assists in the implementation of operational projects as needed.
Communicates with customers about service issues as needed.
Communicates with employees about scheduling and work assignments as needed.
May enter and maintain Service Machine SMART data on a daily basis.
Performs other duties as assigned.
This job has no supervisory duties.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High school diploma or G.E.D. (accredited)
Experience: Three years relevant work experience in a comparable role.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Knowledge and practical ability to use a computer and Microsoft Office software.
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or landfill/outdoor.
The expected base pay range for this position across the U.S. is $26.00. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
ABOUT WM
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.
Other facts
About Waste Management, Inc. (WM)
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
What you'll do
- The Senior Operations Specialist provides advanced clerical and administrative support to departmental managers and assists in coordinating daily operations. Responsibilities include troubleshooting issues, managing customer tickets, and maintaining reports.
Ready to join Waste Management, Inc. (WM)?
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