About this role
Kahut Waste Services, a Waste Connections company, is looking for a professional Bilingual Customer Service Representative with positive high energy to join our team in Canby, Oregon.
Schedule is Monday-Friday
Shift is 8:00 AM-5:00 PM
Bilingual Spanish/English starting pay is $21.75/hour.
DUTIES AND RESPONSIBILITIES:
- This is an in-person position that requires attendance in a call center office setting.
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
- Chat with customers to activate, discontinue, or change services.
- Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone & by email.
- Engage or assist with sales for new or additional services.
- Prorate customer accounts based on account service changes.
- Assist in other areas as needed
MINIMUM JOB REQUIREMENTS:
- Ability to read, write, comprehend and communicate in English required.
- Ability to read, write, comprehend and communicate in Spanish required.
- Minimum typing speed of 35 WPM (Words Per Minute) with 95% accuracy.
- Working knowledge of Microsoft applications such as Word, Excel & Outlook.
- High school diploma or equivalent preferred.
- 2 years of customer service or call center experience preferred.
- Fast and accurate typing, in addition to 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- General math skills required.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com.
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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Other facts
About Waste Connections
Pick your destination. We’ll help you get there. That’s how we’ve been growing our local teams and our national recognition for more than 20 years. Our culture is rooted in the idea that our leaders are here to serve our employees. That means wherever you’re headed on your journey – to a new role, to a better lifestyle, or simply to those moments on the job that stick with you – rest assured, we’ll be traveling along with you.
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
What you'll do
- The Bilingual Customer Service Representative will interact with customers over the phone and assist with service requests, billing, and resolving disputes. They will also engage in sales for new or additional services and ensure customer satisfaction.
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