Licensed Optical Assistant Manager - Lynnhaven Mall

<p><strong>Job Status:</strong> Full-Time</p> <p><span style="font-weight: 400;">Warby Parker is on the lookout for a highly skilled Licensed Optical Manager to join our growing in-house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.)&nbsp;In this role, you’ll use</span><span style="font-weight: 400;"> your professional skill set and product expertise </span><span style="font-weight: 400;">to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at</span><a href="https://www.warbyparker.com/how-our-glasses-are-made"> <span style="font-weight: 400;">how they’re made</span></a><span style="font-weight: 400;">.) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. </span><span style="font-weight: 400;">Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and </span><span style="font-weight: 400;">help Warby Parker grow. </span><span style="font-weight: 400;">Sound like the job for you? Read on!</span></p> <p><strong>What you’ll do:</strong></p> <p><strong>Optical duties</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work directly with customers to help meet all of their eyewear needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Check that our finished eyewear meets our optical standards, as well as customer requirements and requests</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Use your expertise to explain prescription terminology and product offerings to customers</span></li> </ul> <p><strong>Leadership responsibilities</strong></p> <ul> <li><span style="font-weight: 400;">Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support general store systems, inventory databases, and business operations</span></li> </ul> <p><strong>&nbsp;</strong><strong>Who you are:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) w</span><span style="font-weight: 400;">ho’s been </span><span style="font-weight: 400;">in a management position for 2+ years</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passionate about the eyewear and retail industries</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A clear and effective communicator—you can break down technical terms for customers to easily understand</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dedicated to going above-and-beyond to make customers (and your teammates!) happy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment</span></li> <li><span style="font-weight: 400;">Someone who takes your work very seriously, but not yourself&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)</span></li> </ul> <p><strong>Some benefits of working at Warby Parker for full-time employees:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Health, vision, and dental insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Life and AD&amp;D Insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid time off</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid Holidays</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Retirement savings plan with a company match</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Parental leave (non-birthing parents included)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Short-term disability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee Assistance Program (EAP)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bereavement Leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Optical Education Reimbursement</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Snack Pantry</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">And more (just ask!)</span></li> </ul><div class="content-conclusion"><p>Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.&nbsp;&nbsp;</p> <p><strong>About Us:</strong></p> <p>Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.</p> <p>We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.</p> <p>Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)</p> <p>Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.</p></div>