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(CAN) Gérant au service à la clientèle
part-time•Granby
About this role
Position Summary...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!What you'll do...
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
The minimum rate of pay for this position starts from $19.05. Rate of pay will be determined based on relevant experience.
Le taux horaire minimum pour ce poste débute à 19.05 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
75 Simonds St N, Granby, QC J2J 2S3, CanadaAre you currently a Walmart associate?
Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
What you'll do
- The Customer Service Manager coordinates front end operations to ensure exceptional customer service and a positive shopping experience. This role includes overseeing transactions, training associates, and maintaining compliance with company standards.
About Walmart
Walmart U.S.
Every Day Low Prices on a Broad Assortment - Anytime, Anywhere
Every Day Low Price (EDLP) is the cornerstone of our strategy, and our price focus has never been stronger. Today's customer seeks the convenience of one-stop shopping that we offer. From grocery and entertainment to sporting goods and crafts, we provide the deep assortment that our customers appreciate — whether they're shopping online at Walmart.com, through one of our mobile apps or shopping in a store. We currently operate three primary store formats in the U.S., each custom tailored to its neighborhood.
Working at Walmart
A job at Walmart means an opportunity to build a career. More than 75% of our Walmart U.S. store operations management team members started as hourly employees, and in FY2021, we promoted more than 300,000 U.S. associates to jobs of greater responsibility and higher pay. The average hourly wage for full- and part-time U.S. hourly associates at the end of FY2021 was more than $15.00 per hour. In 2020, we hired more than 500,000 new associates globally, many of which were displaced from jobs due to the impacts of COVID-19. Learn more about the opportunities and benefits we offer.
Stores Tailored to Our Customers
Walmart has stores in 50 states and Puerto Rico offering low prices on the broadest assortment of products through a variety of formats including the Supercenter, Discount Store and Neighborhood Market. Learn more about our locations:
Store front
Walmart Supercenter
Walmart began building Supercenters in 1988 and are around 182,000 square feet employing about 300 associates. Walmart Supercenters offer a one-stop shopping experience by combining a grocery store with fresh produce, bakery, deli and dairy products with electronics, apparel, toys and home furnishings. Most Supercenters are open 24 hours, and may also include specialty shops such as banks, hair and nail salons, restaurants, or vision centers.
Walmart store exterior
Walmart Discount Store
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Frequently Asked Questions
What does a (CAN) Gérant au service à la clientèle do at Walmart?
As a (CAN) Gérant au service à la clientèle at Walmart, you will: the Customer Service Manager coordinates front end operations to ensure exceptional customer service and a positive shopping experience. This role includes overseeing transactions, training associates, and maintaining compliance with company standards..
Is the (CAN) Gérant au service à la clientèle position at Walmart remote?
The (CAN) Gérant au service à la clientèle position at Walmart is based in Granby, Quebec, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the (CAN) Gérant au service à la clientèle position at Walmart?
You can apply for the (CAN) Gérant au service à la clientèle position at Walmartdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.