Summary
The TAMS Administrator is responsible for managing the Training and Academy Management System (TAMS) and Post Tracking System (PTS) for FPS security contracts. This role ensures compliance with FPS training, record-keeping, and equipment tracking requirements.

Essential Duties and Responsibilities
• The essential functions listed below are representative of the duties that must be performed by an individual in this position, with or without reasonable accommodation.
• System Administration & Compliance
• Maintain, update, and verify employee training records, certifications, background checks, and compliance documentation within the Training and Academy Management System (TAMS).
• Ensure all FPS-mandated records are accurately stored, maintained, and transferred in accordance with contractual and regulatory requirements.
• Coordinate with Human Resources, Training, and Program Management to track drug testing, medical evaluations, and firearms qualifications.
• Post Tracking System (PTS) Administration
• Oversee the purchase, deployment, tracking, and maintenance of FPS-approved PTS tablets.
• Train site personnel on proper PTS operation and usage.
• Serve as the primary point of contact for PTS troubleshooting and basic technical support.
• Monitor PTS device inventory, security, and compliance status.
• Documentation & Reporting
• Create, update, and maintain user manuals, procedures, and system guidelines for TAMS and PTS.
• Generate and distribute compliance, inventory, and system performance reports as required.
• Communicate professionally with FPS representatives regarding system updates, audits, and inquiries.
• Communication & Support
• Provide guidance and support to internal staff regarding system requirements and usage.
• Maintain confidentiality and professionalism when handling sensitive employee and contract information.
• Respond to inquiries and system issues during established business hours and provide limited after-hours support as needed.

Supervisory Responsibilities
• There is no supervisory role in this position.

Competency - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason
  even when dealing with emotional topics.


• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.


• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.


• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.


• Analytical – Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures;Synthesizes complex or diverse information; Uses intuition and experience to complement data.


• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education
  • High school diploma or equivalent required.
  • Associate’s or bachelor’s degree preferred.


• Experience
  • Minimum of two (2) years of experience in training administration, records management, compliance, or security operations.
  • Experience working in a regulated or contract-driven environment preferred.


• Knowledge & Skills
  • Proficiency in data entry, records management, and document control systems.
  • Working knowledge of database systems and administrative software (experience with WinTeam, FileBound, or similar systems preferred).
  • Strong organizational skills with the ability to manage large volumes of data accurately.
  • Effective written and verbal communication skills.
  • Ability to train users and provide technical guidance at varying skill levels.
  • Demonstrated problem-solving and troubleshooting abilities.


• Abilities & Other Requirements
  • Ability to maintain attention to detail and accuracy in a compliance-driven environment.
  • Ability to prioritize tasks and meet deadlines independently.
  • Ability to maintain confidentiality of sensitive information.
  • Availability to work during standard business hours (7:00 AM – 4:00 PM) with flexibility for occasional nights or weekends.
  • Ability to travel less than 20% as required.

Language Skills

• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.


• Ability to write reports, business correspondence, and procedure manuals.


• Ability to speak effectively before groups of customers, employees, or organizations.


• Ability to write simple correspondence.


• Ability to write routine reports, business correspondence, and procedure manuals.


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.


• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to calculate figures and amounts such as overtime, payroll, pay rates, bill rates, work hours, complex schedules, discounts, commissions, and percentages.


• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to apply common sense understanding to carry out simple one- or two-step instructions.


• Ability to deal with problems involving several concrete variables in standardized situations.


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


• Ability to solve practical problems.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.


• Ability to negotiate with vendors. Ability to communicate professionally with people at all levels of the organization and external contacts.

Computer Skills

• Proficiency in using computers in a Windows-based environment.


• Ability to navigate and use database systems and records management software to enter, update, retrieve, and verify information.


• Experience using enterprise or administrative software systems (experience with WinTeam, FileBound, TAMS, or similar platforms preferred).
  
  
  
  • Ability to use standard office software, including word processing, spreadsheets, and email applications.
  
  
  • Ability to upload, download, organize, and maintain electronic files and documentation.
  
  
  • Ability to operate, configure, and support basic use of tablets or mobile devices, including user setup and troubleshooting.
  
  
  • Ability to follow written technical instructions and adapt to software updates or system changes.
  
  
  • Ability to identify basic technical issues and apply troubleshooting steps or escalate issues appropriately. 
  
  
  
  

Certificates, Licenses, Registrations

• Valid Driver's License


• None required. Will be eligible to participate in the company's continuing education program to gain future certifications.

Other Qualifications

Ability to pass a background and drug screen.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms, as well as to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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