VV
Account Manager
full-time•United States•$58k - $92k
About this role
Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
Function as the primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs, products, and services to gain adoption within each account
Facilitate client-related marketing initiatives
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by the client
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
Work with internal and external business partners to address custom client requirements
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment
Responsible for report compilation and distribution
Interpret reporting requirements and successfully position those reports to clients
Proactively monitor clients to identify problematic issues
Escalate client issues to the appropriate business partners and drive solutions as needed
Job Specifications
Typically has the following skills or abilities:
College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with the ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
Preferred Skills
Strong critical thinking skills
Basic to intermediate proficiency in Microsoft Excel and PowerPoint
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $92,328.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
What you'll do
- Manage a book of client business and serve as an advisor on client service and operations-related issues. Collaborate with business partners to drive growth, retention, and strengthen client relationships.
About VSP Vision Care
We help people see by delivering what matters most to our members—quality care, personalized attention, and the best choices in eyewear at the lowest out-of-pocket cost. VSP Vision Care is the leading provider of vision care and coverage. We’re committed to providing superior eye care and services that create members for life. #SeeWellBeWell
Ready to join VSP Vision Care?
Take the next step in your career journey
Frequently Asked Questions
What does VSP Vision Care pay for a Account Manager?
VSP Vision Care offers a competitive compensation package for the Account Manager role. The salary range is USD 59k - 92k per year. Apply through Clera to learn more about the full compensation details.
What does a Account Manager do at VSP Vision Care?
As a Account Manager at VSP Vision Care, you will: manage a book of client business and serve as an advisor on client service and operations-related issues. Collaborate with business partners to drive growth, retention, and strengthen client relationships..
Is the Account Manager position at VSP Vision Care remote?
The Account Manager position at VSP Vision Care is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Account Manager position at VSP Vision Care?
You can apply for the Account Manager position at VSP Vision Caredirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.