Accounts Receivable Specialist
full-time•United States
About this role
Role Responsibilities:
As an AR Specialist at Vouch, you’ll play a critical role in shaping and scaling our Accounts Receivable and Billing processes. This role is ideal for someone who enjoys both the structured aspects of AR management and the unstructured nature of process improvement and long-term scalability initiatives. It’s a great opportunity to expand your expertise, directly impact client experience, billing operations, and accounting projects, and be part of an innovative Insurtech startup.
The ideal candidate is a proactive problem-solver who embraces challenges, can take on unstructured tasks or projects and see them through to completion. They should be comfortable managing multiple tasks and deadlines, analyzing discrepancies, and driving process enhancements
What You’ll Do:
- Drive billing operations and client invoice processing.
- Track accounts receivable and open balances to support timely collections.
- Investigate and resolve invoice and payment discrepancies.
- Assist with client refunds by addressing client inquiries, partnering with internal teams, and coordinating as needed with external accounting system support.
- Contact clients regarding failed payments and overdue invoices.
- Monitor and review aging reports from carriers/wholesalers to identify outstanding receivables, analyze root causes, and follow up to ensure prompt payment.
- Facilitate client communications related to Direct Bill notices of cancellation received from carriers.
- Collaborate with cross-functional teams to address and resolve client billing needs.
- Support reconciling account transactions.
- Identify and drive additional value through follow-up opportunities for the broker team, while supporting process improvements within the brokerage.
- Assist in documenting and refining day-to-day processes to improve operational efficiency.
About You:
- 2+ years of experience in Accounts Receivable, Billing, or Accounting
- Technically proficient with Microsoft Excel required
- Highly organized, process-driven, and results-oriented
- Ability to work independently while managing tasks and meeting deadlines efficiently
- Strong analytical skills and attention to detail
- Excellent verbal and written communication skills
- Strong willingness to learn and adapt in a dynamic environment
Nice To Have:
- 1+ years of experience in a client-facing support role
- Bachelor’s degree in Accounting, Finance, Business, or a related field
- Experience in insurance, operations, or regulated industries (insurance, fintech, financial services, etc.).
- Exposure to and passion for early-stage startups and/or high growth environments
- Background in process improvement or financial automation initiatives
- Experience with Zendesk or similar support platforms
Vouch provides several benefits to help you bring your best self to work:
- 💰 Competitive compensation and equity packages
- ⚕️ Health, dental, and vision insurance
- 🍼 Parental leave
- 🌴 Flexible vacation time
- 🪷 Wellness allowance
- 🛜 Technology allowance
- 📚 Company-sponsored personal and professional development
- 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
- 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
- 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
- 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.
What to expect in a typical interview process:
(Please note these steps may vary slightly depending on the role)
- 30-minute phone call with our recruiting team
- 30-45 minute video interview with the hiring manager
- Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
- Executive chat
Compensation philosophy:
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected].
What you'll do
- The Accounts Receivable Specialist will drive billing operations, manage client invoice processing, and ensure timely collections. They will also investigate discrepancies and collaborate with cross-functional teams to enhance billing processes.
About Vouch Insurance
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving startups and growing technology companies.
Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
Ready to join Vouch Insurance?
Take the next step in your career journey
Frequently Asked Questions
What does a Accounts Receivable Specialist do at Vouch Insurance?
As a Accounts Receivable Specialist at Vouch Insurance, you will: the Accounts Receivable Specialist will drive billing operations, manage client invoice processing, and ensure timely collections. They will also investigate discrepancies and collaborate with cross-functional teams to enhance billing processes..
Is the Accounts Receivable Specialist position at Vouch Insurance remote?
The Accounts Receivable Specialist position at Vouch Insurance is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Accounts Receivable Specialist position at Vouch Insurance?
You can apply for the Accounts Receivable Specialist position at Vouch Insurance directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.