Customer Service Representative
full-time•Inglewood
About this role
Description
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
- Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
- Position requires you to be available to work in the office at the service center, not remotely.
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- Noise level is moderate in an office environment.
- Must be able to lift up to 15lbs.
Requirements
- High school diploma or equivalent; AA/BA preferred.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment and able to prioritize tasks.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
What you'll do
- As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. You will also maintain records of customer interactions and efficiently dispatch services.
About VORTEX INDUSTRIES, LLC
Vortex Doors is your industry expert for commercial and industrial door repair services. With our fast, traditional, friendly Customer Service, you can count on us to be there when you need us! Services include:
◾Commercial Roll-Up Door Repair
◾Commercial Overhead Door Repair
◾Commercial Hollow Metal Door Repair
◾Commercial Wood Door Repair
◾Commercial Glass Entrance Door Repair
◾Commercial Gate Repair
◾Commercial Grille Repair
◾Dock Equipment and Leveler Repair
◾Hangar Door Repair
◾Commercial Security Door Repair
◾Specialty Door Repair
◾Board Ups and Glass Replacement
Vortex can provide same day service to keep your building safe and secure! We operate 81 self-performing Service Centers with over 490 well-stocked Service Trucks for the fastest response time in the industry.
With over 88 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.
Service. Quality. Reliability. Integrity. For your door, dock and gate needs, experience the Vortex difference.
Recognized in Most Loved Workplaces 2024 & Top 100 Most Loved Workplaces 2025
Ready to join VORTEX INDUSTRIES, LLC?
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Frequently Asked Questions
What does a Customer Service Representative do at VORTEX INDUSTRIES, LLC?
As a Customer Service Representative at VORTEX INDUSTRIES, LLC, you will: as a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. You will also maintain records of customer interactions and efficiently dispatch services..
Is the Customer Service Representative position at VORTEX INDUSTRIES, LLC remote?
The Customer Service Representative position at VORTEX INDUSTRIES, LLC is based in Inglewood, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at VORTEX INDUSTRIES, LLC?
You can apply for the Customer Service Representative position at VORTEX INDUSTRIES, LLC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.