Product Support Engineer
full-time•remote•San Francisco•$100k - $130k+ Competitive equity
About this role
We are looking for a Product Support Engineer with 2-3+ years of experience to be the founding member of our product support team. We are seeking a self-starter who can creatively solve complex technical problems for our small business customers and build out the entire product support department from the ground up. This is a critical role to help us manage technical escalations and improve product reliability for our growing customer base.What will you be doing?Act as the primary technical point of contact for a subset of 25-30 customers experiencing complex product issues, leading weekly meetings to manage their issue lists.Interface directly with the product and engineering teams to replicate, report, and resolve bugs.Diagnose and troubleshoot a range of software, hardware (iOS-based POS), and network issues for small business grocers.Develop and own the processes and documentation for the product support function, building it from scratch.Take initiative to learn the product and customers quickly, becoming fully autonomous in front of customers within 60-90 days.
About Vori
Vori is the only modern operating system for the grocery industry, giving small and mid-sized supermarkets a performance edge to compete against retail giants and combat macroeconomic forces such as inflation, the labor crisis, the rise of e-commerce, and supply chain issues. Vori’s grocery OS combines inventory management workflows and a modern point-of-sale system into a single platform, seamlessly connecting data across the food supply chain.
By digitizing manual tasks, streamlining operations, and aggregating data into actionable insights, Vori helps grocers make more precise decisions about replenishment buying, retail pricing and margin, product merchandising and promotions, shopper marketing, labor, vendor collaboration, and more. Vori was founded in 2019 in East Palo Alto and is led by Stanford engineers from Space X, Google, and Facebook. Vori proudly boasts a world-class and diverse team with backgrounds in artificial intelligence, machine learning, fintech, logistics, and grocery store operations.
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Frequently Asked Questions
What does Vori pay for a Product Support Engineer?
Vori offers a competitive compensation package for the Product Support Engineer role. The salary range is USD 100k - 130k per year, plus Competitive equity equity. Apply through Clera to learn more about the full compensation details.
What does a Product Support Engineer do at Vori?
The Product Support Engineer role at Vori involves We are looking for a Product Support Engineer with 2-3+ years of experience to be the founding member of our product support team. We are seeking a self-starter who can creatively solve complex techni...
Is the Product Support Engineer position at Vori remote?
Yes! The Product Support Engineer position at Vori is a remote role, with team members based in San Francisco, CA, USA. Apply through Clera to learn more about their remote work policies.
How do I apply for the Product Support Engineer position at Vori?
You can apply for the Product Support Engineer position at Voridirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.