Weekend Emergency Contact Centre Agent

<div class="block__cell block__field--wide-rich-text" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:968.125px;word-spacing:0px;" data-bind="css: $component.getBlockCellCss($data, 0)"><div class="block__field--wide-rich-text" style="flex-basis:100%;" data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container"><div class="oj-form-control block__field-rtfValue " style="margin-bottom:5px;padding-bottom:5px;vertical-align:middle;" data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" formfieldid="descriptionExt"><p style="font-family:Arial;margin:0px 0px 12px;"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Saturday & Sunday </strong></span></p><p style="font-family:Arial;margin:0px 0px 12px;"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Emergency C</strong></span><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>ontact Centre Operator  </strong></span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">At Teletrac Navman Connected Services, we’re more than just a brand – we’re dedicated to reconnecting drivers with their vehicles. As pioneers in advanced technology, we’re recognised across Europe. </span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Now, we’re looking for two enthusiastic people to join our established team and work Saturdays & Sundays (15 hours) and help us take our customer service to the next level.</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Work-Life Balance:</strong></span><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">We value our team’s well-being and believe in keeping a healthy work-life balance. This role is perfect if you’re looking for part-time weekend work (not alongside full-time employment).</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">*** Are you a college student or university undergraduate living in Milton Keynes?</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">*** Can you stay calm and compassionate when helping distressed customers, while delivering excellent service?</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">If you enjoy helping others, communicate well, and thrive in a busy environment, this could be just the role for you!</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>What You’ll Be Doing:</strong></span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">As an Emergecny <strong>Contact Centre Operator,</strong> you’ll be the first point of contact for system alerts, alarms, emergency calls, breakdown calls, and EV Charging support. You’ll stay composed during busy periods and use your calm telephone manner to deliver top-quality support.   Full and ongoing training provided.</span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Location and Shift Details:</strong></span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Location: </strong>Kents Hill, Milton Keynes. Ideally, you should live within a reasonable commute.</span><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Working Hours:</strong>   Saturday and Sunday, 10 am – 6 pm - 15 hours per week </span></p><p style="font-family:Arial;margin:0px 0px 12px;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Our services are provided 24/7, 365 days, and your weekend shifts will include any public holidays falling on a Saturday or Sunday. </span></p><p style="font-family:Arial;margin:0px 0px 12px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>As a Contact Centre Operator, you will:</strong></span></p><ul style="margin:12px 0px;padding:0px 0px 0px 20px;"><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Communicate with customers on the phone, making sure they get great service and everything is handled accurately.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Keep on top of system alerts and alarms as they come in.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Take care of theft notifications and manage vehicle theft cases.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Handle emergency and breakdown calls quickly and calmly.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Offer first-line help for EV Charging customers.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Be flexible to cover shifts and holidays when required.</span></li></ul></div></div></div><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>About You</strong></span><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">We’re looking for someone living in or near Milton Keynes with their own transport or reliable travel options to attend the office.</span><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Ideal candidates include university Undergraduates or college students. </span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Due the requirement to work Saturday AND Sunday, this role is not suitable for anyone working full time or seeking full time work.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>What you’ll bring:</strong></span></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:"Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Confident phone skills and a knack for excellent customer service.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Comfortable with working on multiple systems, and quick to pick up new software. </span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Able to learn new tasks and adapt to different processes.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Good at focusing and prioritising, even when things get busy.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Great attention to detail, with strong reading, writing, and number skills.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Fluent English, both written and spoken.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">A positive, can-do attitude that helps you solve problems on the fly.</span></li><li style="font-family:Arial;line-height:1.25;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Eager to learn, develop and adopt new skills and methods with a can-do approach. </span></li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>What's next:</strong></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">We would love to hear from you if you have customer service experience and are looking to work weekends.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>If invited to interview,</strong> you’ll be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Interviews</strong> will be held over Teams video calls, and in-person at the Milton Keynes office.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Apply now</strong> to become a part of our dedicated team.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Please note:</strong> <strong>We are unable to offer sponsorship. Applicants must have the right to live and work in the UK.</strong></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">#LI-DL1</p><p style="background-color:white;margin:0in 0in 9.0pt;"><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><strong>WHO IS TELETRAC NAVMAN</strong></span></p><p class="MsoNormal"><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><span lang="EN-GB">Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.</span></span></p><p class="MsoNormal"><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><span lang="EN-GB">Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit </span></span><a href="http://www.teletracnavman.com/"><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><span lang="EN-GB">teletracnavman.com</span></span></a><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><span lang="EN-GB">.  </span></span></p><p class="MsoNormal"><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;"><span lang="EN-GB">Teletrac Navman is a Vontier company.</span></span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>WHO IS VONTIER</strong></span><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</span></p><p><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.</span><br><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at </span><a href="https://www.vontier.com"><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">www.vontier.com</span></a><br><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</strong></span><br><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.</span><br><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;">Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.</span><br><br><span style="color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;"><strong>Together, let’s power the way the world moves!</strong></span></p>