About this role
As a Service Desk Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.
WHAT YOU’LL DO:
- Motivate associates to deliver excellent customer service – train, coach and lead by example
- Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
- Develop service desk associate’s skills
- Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
- Develop and implement solutions to solve customer problems and department needs
- Monitors and supports store online order and pick up in store services
- Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Other facts
About Von Maur/Dry Goods
It all began as a dry goods store...
Situated in a 20’ x 50’ rented storefront in downtown Davenport, Iowa, the first Von Maur store was founded back in 1872.
With all of that history to inspire us, we created Dry Goods to bring our tradition of old-fashioned customer service to a new generation of customers.
But don’t let the word old-fashioned fool you…
Dry Goods has an ever-changing selection of today’s newest fashions. From clothing to jewelry to accessories, Dry Goods has everything you’ll need to pull together your latest look.
What you'll do
- The Service Desk Department Manager motivates associates to deliver excellent customer service and oversees the service desk operations. They also develop associates' skills and implement solutions to enhance customer service.
Ready to join Von Maur/Dry Goods?
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