About this role
As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.
WHAT YOU’LL DO:
- Own the customer experience – greet people sincerely, be friendly and thank every customer
- Answer a multi-line telephone – assist customers or direct them to the appropriate area
- Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
- Prepare, box, and wrap customer purchases and online orders for shipment
- Calculate service desk and store cash work - prepare bank deposits
- Maintain a clean and organized department
- Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Other facts
About Von Maur/Dry Goods
It all began as a dry goods store...
Situated in a 20’ x 50’ rented storefront in downtown Davenport, Iowa, the first Von Maur store was founded back in 1872.
With all of that history to inspire us, we created Dry Goods to bring our tradition of old-fashioned customer service to a new generation of customers.
But don’t let the word old-fashioned fool you…
Dry Goods has an ever-changing selection of today’s newest fashions. From clothing to jewelry to accessories, Dry Goods has everything you’ll need to pull together your latest look.
What you'll do
- As a Service Desk Associate, you will greet customers, assist them with inquiries, and manage customer charge account services. You will also prepare purchases for shipment and maintain an organized department.
Ready to join Von Maur/Dry Goods?
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