About this role
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
The Funding Representative-Follow-up is the first point of contact for dealers with inquiries related to the funding and contract validation processes. The individual is responsible to provide ongoing support to dealers on new programs and system updates.
Position level: 3
Reports: Funding Supervisor
Role classification: Fully Remote
Possible Tasks within this Role
• Process received documents related to problem files (electronic or paper) in order to complete the funding transactions without delays
• Handle inbound calls to assist and inform dealers and provide answers/solutions to their inquiries in order to provide an exceptional dealer service
• Pro-actively follow up with dealers for missing documentation related to problem files in order to complete the funding transactions without delays
Qualification requirements
Formal education
• College Diploma (DCS/DEC)
• University degree preferred
Experience
• 1 years of experience in a position requiring interaction / negotiation with customers over the phone
• 1 to 3 years of experience in Auto Financing
Competencies
• Ability to communicate both verbally and written (French & English)
• Attention to detail
• Ability to navigate a computerized data entry system or other relevant applications.
• Negotiation skills (influence)
• Proficiency in Excel, Access, PowerPoint, Business Objects
• Knowledge of accounting principles an asset
Work schedule
• Rotation schedules (Monday to Saturday between 8:00 am to 9:00 pm)
• 37,5 working hours per week.
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.
The salary for this role is $26.52. Actual pay may vary based on experience, education, and internal compensation practices.
This posting represents an existing vacancy that we are actively seeking to fill.
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.
All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.
Only shortlisted candidates will be contacted.
Other facts
About Volkswagen AG
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.
Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.
Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility
Imprint & Legal: http://vw.de/legal-notice
DAT: http://vw.de/dat
What you'll do
- The Funding Representative-Follow-up serves as the first point of contact for dealers regarding funding and contract validation inquiries. They provide ongoing support to dealers on new programs and system updates.
Ready to join Volkswagen AG?
Take the next step in your career journey