About this role
Who are We?
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will be your responsibilities?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities
What requirements are we looking for?
- High School diploma (mandatory)
- Experience in telephone customer service/call center environment (preferred)
- German native speaker or C1 Level (written and spoken knowledge - mandatory)
- Fluency in English (mandatory)
- Familiarity with automotive industry (is a plus)
- Experience using help desk software and remote support tools (is a plus)
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Solution-oriented
- Polite and empathic
- Quality of work
- Collaboration and commitment
What we can offer:
Other facts
About Volkswagen AG
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.
Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.
Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility
Imprint & Legal: http://vw.de/legal-notice
DAT: http://vw.de/dat
What you'll do
- The Contact Center Agent will be responsible for answering customer inquiries about products and services, resolving complaints, and processing inquiries through multiple channels. They will also assist in training new employees and update internal databases with relevant information.
Ready to join Volkswagen AG?
Take the next step in your career journey