About this role
Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future.
At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally. As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in the world. If you're interested in joining a dynamic, innovative company, Electrify America is a place where you can learn, grow, and make a difference!
Brief Role Description
The Commercial Account Manager is responsible for the success, growth, and development of existing commercial customers across the utility, automotive and fleet segments. Liaising closely with internal teams, this person will convey information succinctly to internal and external parties, ensure understanding, and maintain customer satisfaction from onboarding through project implementation and ongoing operations.
In alignment with Commercial and Product Development colleagues, the Commercial Account Manager will maintain expert –level technical product knowledge of existing and forthcoming products and services. In this capacity, the role will seek to expand scope and opportunities at the same time as ensuring client satisfaction and delivery accuracy. The role will be responsible for monitoring client’s budget, explaining costs, managing contract renewal and addressing new terms as necessary. Keeping customers educated and abreast of new developments will also
The successful candidate will have demonstrated experience in managing client opportunities with a specific emphasis on energy and green technology related products and services.
Possible Tasks within this Role
Main responsibility – assign 50% of time spent
- Act as technical liaison between clients and Commercial, Marketing, Product and Operations departments to create continuous feedback loops to ensure timely and accurate project implementation and delivery (10%)
- Through clear communication and technical expertise, work as the designated subject matter expert of Electrify Commercial’s product and services to existing Commercial clients to establish and maintain trusted, close working relationships with clients, including decision-makers, C-Level Executives, project managers etc. (10%)
- Be the voice and champion of the customer. Uncover client business initiatives and pain points to drive internal product and sales teams to map and implement solutions.(10%)
- Anticipate client confusion, delays and concerns and alleviate through effective communication and expert understanding of how Electrify America products can grow their business. In doing so, set the vision for their electrification investment. (10%)
- Provide expert-level knowledge of existing and forthcoming features and functionality to ensure client
- Understanding and awareness of products and services opportunities. (10%)
Additional responsibilities – assign 30% of time
- Work with onboarding manager to verify client understanding and training necessary for product implementation. (10%)
- Lead proactive discovery conversations to uncover new opportunities within existing accounts and expand scope and potential service offerings. (10%)
- Monitor client’s budget, explain costs, manage contract renewal and negotiate new terms if necessary. (10%)
Additional responsibilities – assign 20% of time
- Prepare accurate and thorough sales activity reports, forecasts and financial tracking. (10%)
- Work cross-functionally company-wide to gain visibility and buy-in for client needs, commercial activities and seek alignment for efficiencies with teams including product development, real estate and operation. (10%)
Qualification requirements
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Years of Relevant Experience |
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Education - Required
- Bachelor’s Degree
Education - Desired
- MBA or Master’s Degree
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Skills - Required |
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Skills - Desired |
Work Flexibility
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Electrify America, LLC is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Electrify America endeavors to make www.electrifyamerica.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the state of California, the salary range is $92,500 – $211,750.
In the state of Colorado, the salary range is $92,500 – $162,850.
In the state of Washington, the salary range is $92,500 – $177,600.
In New York City, the salary range is $132,400 – $211,750.
In Westchester County, the salary range is $111,000 – $177,600.
In the state of Rhode Island, the salary range is $92,500 – $162,850.
#LI-VR1 #LI-REMOTE
Other facts
About Volkswagen AG
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.
Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.
Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility
Imprint & Legal: http://vw.de/legal-notice
DAT: http://vw.de/dat
What you'll do
- The Commercial Account Manager is responsible for the success, growth, and development of existing commercial customers across various segments. This includes acting as a technical liaison, maintaining client relationships, and ensuring customer satisfaction throughout project implementation.
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