Job Purpose

The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network

Key Result Areas/Accountabilities

Key Accountabilities:

• Thorough understanding of IP Packet flow, OSI layers
• Out of box thinking and excellent problem solving skills during troubleshooting,
• Able to handle tremendous work pressure
• Overall knowledge of service layer on CEN, IPRAN and FLDS
• Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers.
• In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN,
• Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
• Understanding of 2G/3G/4G
• Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• Wireshark analysis and packet capture
• To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Core Competencies, Knowledge, Experience

• 4 to 10 Years’ experience in the field of IP Networking
• Demonstrate experience of working in Telecom Service delivery function.
• Experience with Data Networking platforms and Enterprise products & Services.
• Vendor governance / resource utilization.
• CCNA is must in R&S ,
• CCNP –preferred

Must have technical / professional qualifications

• B.E 
• Effective communication and interpersonal skills
• Proactive in approach with positive attitude
• Able to handle pressure
• Balanced in handling emergencies.
• Experience in virtual team management
• Good Stakeholders Management skills to interface with Vendors and partners